What this feature is for

Export and bulk creation help you save and recreate your cloud phones when you need them.

Use this when you want to:

• Save your setup before pausing your subscription and restore it later
• Create many cloud phones at once using a template — no need to set up each one manually

This is what's included in the export and import/bulk create:

• Profile settings
• Profile notes 
• Profile tags
• Folder assignment 

What are the limitations

• Only account owners and managers can export cloud phones
• Profiles are exported as an .xlsx file
• For bulk creation, you can upload one .xlsx file at a time, with a maximum size of 1 GB
• You can export or bulk create up to 100 cloud phones at once, if your plan has enough profile slots

How to export cloud phones

1. Go to the “Profiles” tab in the top menu
2. Select “Mobile” from the left-side selector
3. Right-click a profile in the list, or select one or more profiles using the checkboxes
4. Click "Export profile", then click "Export" to confirm

A .xlsx file will be downloaded to your computer. Your profiles will stay in your workspace – export just creates a copy. You can upload this file later to restore your cloud phones.

How to import cloud phones (bulk create)

Step 1: open the bulk creation page

1. Go to the “Profiles” tab in the top menu
2. Select “Mobile” from the left-side selector
3. Click the arrow next to the "Create" button 
4. Select “Bulk creation” from the drop-down menu

Step 2: prepare and upload the file

• To restore exported profiles: add the exported earlier .xlsx file directly to the upload area
• To create new profiles in bulk: click "Download template", fill in all the details, and save the file; then add the file to the upload area

Once you download and open the template, check the “Description” tab to see how to fill it out.

 

Step 3: review profiles table data and confirm

After you upload the file, Multilogin checks the data and shows the results in a table. Each row represents one profile and shows the status:

• "Success" if the profile is ready to create
• "Error" if something is wrong

If there’s an error, you’ll see the reason (for example, proxy connection failed). If some profiles fail:

• Check the error messages
• Fix the issues in the file
• Upload the updated file again

When everything looks good, click “Confirm” – the profiles will appear in your dashboard.

FAQs

Can I export more than 100 cloud phones?

No. 100 is the maximum per export or bulk upload.

Can I choose what data to export?

No. Export parameters are always default.

Can I restore profiles after my subscription expires?

Yes. Export them first, then use bulk upload after renewing.

What’s the difference between bulk creation and cloning?

Bulk creation lets you set custom details for each profile. Cloning creates identical copies.

What should I do if get the following error: “Failed to confirm the import. Check the file size and format, or contact support”?

If you import the profile via .xlsx file and it is not working, open the file with the office app of your choice and remove the value under folder_id.