Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
Popular topics: Multilogin X, Multilogin 6,
-
Retrieving the token Using the automation token in a workspace Retrieving profile, folder, and workspace IDs Retrieving the user ID Selenium automation example Playwright automation example Puppeteer automation example Logging in to Multilogin automatically Setting up automatic cookie collection Auto-launching the agent Exporting proxy details from profiles Converting external proxy lists into API-ready JSON files Automation FAQHow to fix agent connection issues How to fix startup issues in Multilogin How to fix profile launch or proxy connection issues How to fix Mimic launch issues on Linux How to enable web camera in Multilogin profiles How to fix website loading issues in Multilogin My app or profile is slow: how to fix performance issues How to unlock a locked profile How to find missing profiles How to access restricted websites How to fix small Stealthfox window resolution on Windows How to fix connection issues in restricted regions How to fix Multilogin issues on macOS How to disconnect and reconnect the agent How to reinstall app components How to send logs to support How to fix "Failed to get profile data" error How to fix "Access denied" error How to fix “ERR_CONNECTION_RESET” error How to fix Stealthfox issues on Windows How to fix “Wrong proxy data” error
-
Common errors and solutions in Multilogin 6 Can't launch a profile in Multilogin 6 Multilogin 6 browser profile shows "Error" in status How to fix Stealthfox issues on Windows JavaScript error when switching to dark mode in Multilogin 6 Error: Failed to get IP data: can't connect through proxy Error: Javax.crypto.badpaddingexception: pad block corrupted Status: Update in progress...Loading (1) of 2 components Error: Fingerprint composition failed Error: Mimic/Stealthfox executable is not found
How to disconnect and reconnect the agent
Written by Yelena Varabyeva
Updated on January 13th, 2025
Table of contents
It’s super easy to disconnect and reconnect the agent – it’s like a quick refresh that fixes most tech glitches you might run into.
Oh, and updating the agent? No stress. Just follow these steps to get the latest version up and running! 👇
How to disconnect the agent
Windows
Option 1: Go to the Task manager, select both processes below, and click “End task”:
If you can't find the agent
and MultiloginX setup
processes, first go to the "Details" tab and then search for them.
Option 2: You can also open the task bar, right-click the agent icon and select “Quit”:
macOS
Option 1: Go to the Activity monitor, double-click both processes below, and select “Quit”:
Option 2: You can also right-click the agent icon in the Dock and select “Quit”:
Linux
Go to the System monitor, select both processes below and click “End process”:
How to reconnect the agent
Windows
- Click “Agent disconnected” in the top-tight corner
- Download the agent for Windows (this ensures you’re getting the latest version with all the updates)
- Right-click the file you just downloaded and pick “Run as administrator”
- Follow the steps on your screen to finish installing
- Click “Connect agent” and hang tight while Multilogin gets everything set up (it might take a bit longer if your internet’s slow)
macOS
- Click “Agent disconnected” in the top-tight corner
- Make sure your OS is 14 (Sonoma) or newer
- Choose "M-series" for M1-M4 chips or "Intel" for other models and download the agent for macOS (this ensures you’re getting the latest version with all the updates)
- Click the downloaded file to open the installer
- Follow the steps on your screen to finish installing
- Click “Connect agent” and hang tight while Multilogin gets everything set up (it might take a bit longer if your internet’s slow)
Linux
- Click “Agent disconnected” in the top-tight corner
- Download the agent for Linux (this ensures you’re getting the latest version with all the updates)
- Right-click the downloaded file and choose “Run as administrator”
- Follow the steps on your screen to finish installing
- Click “Connect agent” and hang tight while Multilogin gets everything set up (it might take a bit longer if your internet’s slow)