According to reports from our users, the majority of profile issues are caused by a malfunctioning proxy. But how can you determine if an issue is Multilogin- or proxy-related? By checking your proxy connection. 

In this article, you will learn how to check your proxy connection using three methods.

Using Multilogin

Open your profile settings and go to the "Proxy" tab. Then click "Check proxy":

• "Proxy check passed" means that Multilogin successfully connected to your proxy and got the required IP-dependent data. If you can't launch a profile with a working proxy, let our support team know the error that you are getting.
• "Proxy check failed" means that Multilogin couldn't connect to your proxy. This often indicates that the proxy is offline – keep reading to learn how to do further checks.

Using browser extensions

Use a browser extension to test a proxy in a regular Firefox and Chrome browser:

• If a proxy doesn’t work through a regular browser (you can not open any pages while being connected to it), reach out to your proxy provider for further assistance
• If a proxy works through a regular browser, but not in Multilogin, let our support team know

Using local settings

Want to check your proxy locally? Add it to the network settings of your device and see if websites load in your browser:

• If a proxy doesn't pass the local test (you can't open any pages while connected), reach out to your proxy provider
• If it works fine on your local device, contact our support team for further help

macOS

1. Open your system settings and type “proxies” in the search field

2. Click “Proxies” in the search results to see a list of proxy protocols

Automatic setup

Enable the “Automatic proxy configuration” option – you'll get the PAC file path in the “URL” section.

Ensure the PAC file is saved on your computer, and there’s a complete path to it.

 

 

 

Manual setup

1. Enable the “Web Proxy (HTTP)” or “Secure Web Proxy (HTTPS)” option
2. Enter your proxy details into the “Server” and “Port” sections