Most profile issues, according to our users, are caused by a malfunctioning proxy. But how can you tell if the problem is with Multilogin or your proxy?

The answer: check your proxy connection.

Testing your proxy outside the app helps determine the root cause of the issue:

• If the proxy works outside Multilogin X, the issue is likely with the app
• If the proxy doesn’t work anywhere, the issue is with the proxy itself

In this article, we’ll guide you through three simple options to test your proxy and pinpoint the issue. You will learn how to test the proxy both in Multilogin and outside the app. 

Option 1: check proxy with Multilogin 

This is the simplest and quickest way to test a proxy:

1. Open your profile settings and navigate to the "Proxy" section
2. Click "Check proxy" or "Get new IP" – this will test the connection

Here’s what the results mean:

• Proxy check passed: great news! Multilogin connected to your proxy and got everything it needs. If you still can’t launch the profile, share the error with us so we can assist!
• Proxy check failed: hmm, looks like Multilogin couldn’t connect. This might mean your proxy is offline. No stress – keep reading for more ways to troubleshoot

Option 2: check proxy with browser extensions

Want another way to check if your proxy is working? Use a browser extension to test it in a regular Firefox and Chrome browser:

• If the proxy doesn’t work in a regular browser (you can’t load any pages), contact your proxy provider for help
• If the proxy works in a regular browser but not in Multilogin, let our support team know so we can investigate!

Option 3: check proxy with local settings

Finally, you can check your proxy by adding it to your device’s network settings. Then, try loading a website in your browser.

Here’s what to do next:

• If the proxy doesn’t work (you can’t load any pages), contact your proxy provider for help
• If the proxy works fine on your device but not in Multilogin, reach out to our support team – we’ve got your back!

macOS

1. Open your system settings and type “proxies” in the search field

2. Click “Proxies” in the search results to see a list of proxy protocols

3. Proxy setup

• Automation setup: Enable the “Automatic proxy configuration” option – you'll get the PAC file path in the “URL” section

Ensure the PAC file is saved on your computer, and there’s a complete path to it.

 

• Manual setup :
  1. Enable the “Web Proxy (HTTP)” or “Secure Web Proxy (HTTPS)” option
  2. Enter your proxy details into the “Server” and “Port” sections