If a Multilogin profile is missing, first check that you’re in the correct workspace and profile type, then clear any search or filters.

➡️ Open “Profiles” → choose “Mobile” or “Browser” → clear search and filters → switch to the expected workspace if needed → check the folder or “Trash” for browser profiles.

If the profile still isn’t there, check whether another team member moved, deleted, or transferred it.

If you can’t see some of your profiles in your Multilogin workspace, and you didn’t delete or move them, it’s often because they were removed by someone with access to the account. Here's what you can do:

1. Check trash bin: all deleted profiles first go into the trash bin, where you can easily restore them from
2. Check with your team: ask team members if they deleted or moved profiles
3. Check the workspace: if you belong to more than one workspace, make sure you’re viewing the one where the profile was created.
4. Check the profile type: a cloud phone will not appear in the browser-profile list, and a browser profile will not appear in the mobile list.
5. Secure your account: don’t share your login with untrusted people

Still can’t find your profiles? Contact our support team, and we’ll help you investigate the mystery! 🕵️