Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
Popular topics: Multilogin X, Multilogin 6, Subscription & payments,
-
Will Multilogin X work on your device? Check our system requirements How to buy a Multilogin X subscription How to sync Multilogin 6 subscription with Multilogin X How to transfer profiles to Multilogin X from other apps How to navigate Multilogin X interface Multilogin X made easy: your 3-step guide to getting started How to connect the agent in Multilogin X How to create and launch a profile in Multilogin X How to warm up a profile in Multilogin X Stay undetected: 4 key steps to safe multiaccounting with Multilogin X Multilogin X support & resources: how to get help fast Getting started with Multilogin X FAQHow to choose the right proxy type Proxies & IP masking FAQ How to test a proxy What you need to know about Multilogin proxy: FAQ How to use Multilogin proxy: guide How to use HTTP and SOCKS proxies in Multilogin How to use Multilogin with 4G/5G connection How to set up Multilogin with NodeMaven How to use custom DNS in Multilogin How to fix profile launch or proxy connection issues How to fix “Profile failed to start” error How to fix “Wrong proxy data” error How to fix “ERR_TIMED_OUT” error How to fix “ERR_CONNECTION_RESET” error How to fix “ERR_CONNECTION_CLOSED” errorRetrieving the token Using the automation token in a workspace Retrieving profile, folder, and workspace IDs Retrieving the user ID Selenium automation example Playwright automation example Puppeteer automation example Logging in to Multilogin automatically Auto-launching the agent Exporting proxy details from profiles Converting external proxy lists into API-ready JSON files How to use Multilogin CLI tool How to launch CookieRobot using Script Runner How to export cookies using API Multilogin X automation FAQ API basics: key terms & concepts Script to create pre-configured profile templatesHow to send logs to support How to disconnect and reconnect the agent How to reinstall app components How to fix agent connection issues How to fix startup issues in Multilogin How to fix Multilogin issues on macOS How to unlock a locked profile How to fix profile launch or proxy connection issues How to fix missing browser data issue How to fix browser fingerprint inconsistencies Account banned: what should I do? How to fix Mimic launch issues on Linux How to enable web camera in Multilogin profiles My app or profile is slow: how to fix performance issues How to find missing profiles How to fix website loading issues in Multilogin How to access restricted websites How to fix connection issues in restricted regions How to fix "Your Windows system cannot perform the necessary WinAPI calls to launch Stealthfox browser" error How to fix small Stealthfox window resolution on Windows How to fix “The installation failed” macOS error How to fix “Failed to get profile data” error How to fix “Access denied” error How to fix "Restricted by plan" error How to fix “Some settings were reset” error How to fix “Profile failed to start” error How to fix “Plan limits reached” error How to fix “Wrong proxy data” error How to fix “Aw, Snap! STATUS_BREAKPOINT” error How to fix “Aw, Snap! STATUS_ACCESS_VIOLATION” error How to fix “ERR_TIMED_OUT” error How to fix “ERR_CONNECTION_RESET” error How to fix “ERR_CONNECTION_CLOSED” error Why isn't cookie import working? Why don’t cookies log you in to the target account?
-
How to send logs to support How to edit the app.properties file How to reinstall app components How to reinstall Multilogin 6 How to fix profile launch issues in Multilogin 6 How to fix proxy connection issues in Multilogin 6 How to fix frozen "Update in progress... Loading [3] of 2 components" status How to fix Android profile issues in Multilogin 6 How to fix issues with extension data in Mimic How to fix "Your Windows system cannot perform the necessary WinAPI calls to launch Stealthfox browser" error How to fix a profile stuck on “Active” status How to fix IP leaks when using a proxy How to fix "JavaScript error" in Multilogin 6 dark mode How to fix "Javax.crypto […] pad block corrupted" error How to fix "Fingerprint composition failed" error How to fix "Mimic/Stealthfox executable is not found" error How to fix “Profile is not created/updated” error How to fix "Downloading Mimic browser" error How to fix “Application request limit is reached” error How to fix "Invalid buffer arguments" error How to fix “Unable to save profile: User-Agent is empty” error How to fix "Cannot invite existing user" error Why isn't cookie import working? Why don’t cookies log you in to the target account?
-
How to choose the perfect Multilogin plan How to buy a Multilogin X subscription How to change a subscription How to renew a subscription How to cancel a subscription How to change a payment method How to manage invoices How to pay with crypto Subscription & payments FAQ How to sync Multilogin 6 subscription with Multilogin X
Proxies & IP masking FAQ

Written by Yelena Varabyeva
Updated on February 11th, 2025
Table of contents
IP masking explained: what you need to know
Why do I need to mask my IP?
Your IP address is like your home address online – it tells websites where you’re connecting from. If you don’t mask it, you could run into trouble:
- Websites tracking you: sites remember your IP and can link your activity across accounts
- Account bans: if platforms detect multiple accounts from the same IP, they might suspend them
By using a proxy, VPN, or mobile network, you keep your real IP hidden, making it harder for websites to detect or block you.
How can I mask my IP?
Staying off the radar online is key. But how do you do that? You’ve got a few options:
- Proxies: think of them as disguises for your internet connection. Each one gives you a different “mask” (IP address) so websites don’t catch on
- VPNs: like a secret tunnel for your data, but the catch? You only get one disguise at a time, which isn’t great for multi-accounting
- 4G/5G mobile networks: you get a new IP when you restart your hotspot, but it’s random and harder to control
For online privacy, proxies are hands-down the best bet – you can give each profile its own IP, making them look like completely different users.
Can I use 3rd-party apps with Multilogin?
Certain third-party apps can interfere with Multilogin, causing issues with browser profiles and connectivity. These include:
- 🦠 Antivirus software
- 🔥 Firewalls
- 🌍 VPN apps
- ⚒️ Proxy tools (e.g., Proxifier, SocksEscort)
To prevent conflicts, we recommend uninstalling these apps. If that’s not an option, try disabling them or whitelisting Multilogin and its folders in their settings.
Can I use a VPN to mask my IP?
Only OpenVPN protocol is supported – other VPN protocols may cause issues.
Important limitation: a VPN assigns a single IP address to your entire system. This means that:
- ❌ You can’t use different IPs for multiple browser profiles at the same time
- ✅ Instead, you’ll need to work one profile at a time and change the IP before opening a new profile
Best practice? If you need unique IPs for multiple profiles running simultaneously, consider using proxies instead of a VPN.
Proxies explained: your top questions
Why should I use a proxy?
While Multilogin masks all essential browser fingerprints, a proxy ensures your real IP and IP-dependent parameters stay hidden – keeping you undetected.
To stay safe, use a different proxy for each browser profile where you manage a separate account.
But not all proxies are created equal! Low-quality proxies can:
- 🔍 Expose your real IP
- 🚫 End up on blacklists
- ⚠️ Trigger website restrictions or bans
Our tip: always use high-quality proxies from reputable providers to avoid detection and keep your accounts secure. See how to choose a proxy type our use our built-in feature: Multilogin proxy!
Are built-in Multilogin proxies good enough?
Absolutely! Multilogin’s built-in proxy service is the best option for seamless, reliable, and high-quality IP masking. Why? Because it gives you 5 million premium residential IPs with unbeatable benefits:
- Sticky IPs: keep the same IP for a set duration to maintain account consistency
- Bandwidth rollover: no wasted data, your unused bandwidth carries over
- Strict quality control: only the best IPs make the cut, ensuring high anonymity and security
- Global coverage: 150+ countries, so you can access any region effortlessly
If you want a hassle-free, top-tier proxy experience with zero setup required, Multilogin’s built-in proxies are the ultimate choice.
Do I need a new proxy for each browser profile?
If you are using Multilogin for multiple accounts – then yes, it is better to have a different IP (proxy) for each browser profile to make sure they have different IP-dependent data.
If you use a 4G hotspot, you need to restart it to get a new IP.
How do I know my proxy type?
You can check it with your proxy provider or find out on your own.
To see if your proxy is residential or datacenter, head over to browserleaks.com/ip and look for the "Usage Type" parameter. Alternatively, see the "ISP" parameter right above and google its name:
- If the ISP is a web hosting company, you most likely have a datacenter proxy
- If the ISP offers wireless communications, telephone, data/broadband and internet services, the proxy should be residential
Can I use Multilogin proxy outside Multilogin X?
Yes. You can create a new proxy with the Generate Proxy endpoint. It can be used in Multilogin X UI, in Multilogin 6 Desktop, or even outside Multilogin.
In this endpoint, you are able to select the proxy type, country, region, city, IP rotation duration, and number of proxies.
Credentials generated are formatted as host:port:username:password
.
Credentials obtained from Generate Proxy endpoint does not include the proxy type (HTTP, HTTPS, SOCKS5). If necessary, input it separately.
