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Multilogin X
Multilogin 6
How to test a proxy
Written by Yelena Varabyeva
Updated on January 16th, 2025
Table of contents
Most profile issues, according to our users, are caused by a malfunctioning proxy. But how can you tell if the problem is with Multilogin or your proxy?
The answer: Check your proxy connection.
In this article, we’ll guide you through three simple methods to test your proxy and pinpoint the issue.
How to test a proxy using Multilogin
This is the simplest and quickest way to test a proxy:
- Open your profile settings and navigate to the "Proxy" section
- Click "Check proxy" or "Get new IP" – this will test the connection
Here’s what the results mean:
- Proxy check passed: great news! Multilogin connected to your proxy and got everything it needs. If you still can’t launch the profile, share the error with us so we can assist!
- Proxy check failed: hmm, looks like Multilogin couldn’t connect. This might mean your proxy is offline. No stress – keep reading for more ways to troubleshoot
How to test a proxy using browser extensions
Want another way to check if your proxy is working? Use a browser extension to test it in a regular Firefox and Chrome browser:
- If the proxy doesn’t work in a regular browser (you can’t load any pages), contact your proxy provider for help
- If the proxy works in a regular browser but not in Multilogin, let our support team know so we can investigate!
If your proxy doesn’t work in a regular Chrome or Firefox browser, it won’t work in Multilogin either.
No worries, though – your proxy provider can help! They might:
- Fix a server-side issue
- Provide you with a new proxy
- Adjust some settings to get things running
Reach out to them, and they’ll sort it out for you!
How to test a proxy using local settings
Finally, you can check your proxy by adding it to your device’s network settings. Then, try loading a website in your browser.
Here’s what to do next:
- If the proxy doesn’t work (you can’t load any pages), contact your proxy provider for help
- If the proxy works fine on your device but not in Multilogin, reach out to our support team – we’ve got your back!
Windows
- Open the start menu in the bottom left corner and click the gear icon
- In the “Windows Settings” menu, go to “Network & Internet”
- Click “Proxy” in the left panel to access proxy settings
Automatic setup
Enable the “Use setup script” option – you'll get the PAC file path in the “Script address” section.
Ensure the PAC file is saved on your computer, and there’s a complete path to it.
Manual setup
- Under “Manual proxy setup” enable the “Use a proxy server” option
- Enter your proxy details into the “Address” and “Port” sections
- Enable “Don’t use the proxy server for local (intranet) addresses”
macOS
- Open your system settings and type “proxies” in the search field
- Click “Proxies” in the search results to see a list of proxy protocols
Automatic setup
Enable the “Automatic proxy configuration” option – you'll get the PAC file path in the “URL” section.
Ensure the PAC file is saved on your computer, and there’s a complete path to it.
Manual setup
- Enable the “Web Proxy (HTTP)” or “Secure Web Proxy (HTTPS)” option
- Enter your proxy details into the “Server” and “Port” sections
