Sometimes you may encounter the following errors in Multilogin:

• "Mimic executable is not found"
• "Stealthfox executable is not found"
• "Downloading Mimic browser"

They can occur when Multilogin is not able to find an executable file. There are 3 possible reasons for this:

1. Your system doesn't match our minimum system requirements
2. Browser components were not downloaded properly during the installation process
3. A 3rd party app (usually an antivirus) deleted the required file

A solution to this issue is redownloading the necessary browser components.

Redownloading browser components

macOS

1. Click "My Account" → "Open logs directory" and close Multilogin
2. In the window that will open, go one folder up and enter the Data folder (depending on the view style of the Finder, you need to either choose this folder in the left column or right-click on the name of the Log folder)
3. Delete the Deps folder located in the Data folder
4. Launch Multilogin and wait until browser components are redownloaded and the green progress bar at the top disappears

Alternatively, you can open Finder and use shortcuts:

1. Press Cmd + Shift + H on the keyboard to open a user folder
2. Press Cmd + Shift + . (period) to show hidden files
3. Enter the .multiloginapp.com folder and proceed from step 3

Windows

1. Close Multilogin
2. Go the C:\Users\%username%\.multiloginapp.com\data directory
3. Delete the Deps folder
4. Launch Multilogin and wait until browser components are redownloaded and the green progress bar at the top disappears

Alternatively, you can go to "My account" in the Multilogin app and click "Open logs directory", then close Multilogin. In the window that will open, go one folder up and enter the Data folder. Afterwards, proceed from step 3.

Linux

1. Close Multilogin
2. Go the /home/%username%/.multiloginapp.com/data directory
3. Delete the Deps folder
4. Launch Multilogin and wait until browser components are redownloaded and the green progress bar at the top disappears

Alternatively, you can go to "My account" in the Multilogin app and click "Open logs directory", then close Multilogin. In the window that will open, go one folder up and enter the Data folder. Afterwards, proceed from step 3.