Running into the “Profile is not created/updated, unknown error” message?

Don’t worry – this error typically has a straightforward fix. It's often tied to your subscription plan or profile settings. Let’s walk through what might be causing it and how to resolve it!

How to fix it

Option 1: check your subscription plan

If you see “Expired” in the bottom-left corner of the app:

1. Go to your billing dashboard
2. Open the “Subscription” tab
3. Click “Renew subscription”
4. Open the “Invoices” tab and select “Pay now” to settle any unpaid bills

Option 2: remove exceeding profiles or team members

If you’ve reached the limit for profiles or team members:

1. Delete extra profiles or team members that exceed your plan’s allowance
2. Restart the Multilogin application to refresh the settings

Nothing helps?

With these steps, you’ll have the “Profile is not created/updated” error sorted in no time. If you need more help, the Multilogin team is always here to assist! 😊 Just send us your logs files and we'll fix it ASAP. 

Logs MLA

If you can log in

1. Restart Multilogin
2. Recreate the issue and try to reproduce the error message received
3. Go to "My account"
4. Click "Open logs directory"
5. Archive all log files in the folder
6. Send the ZIP or RAR file to [email protected]

 

 

If you can't log in

Windows

1. Close Multilogin
2. Go to the C:\Users\%username%\.multiloginapp.com\logdirectory
3. Archive all log files in the folder
4. Send the ZIP or RAR file to [email protected]

 

 

macOS

1. Close Multilogin
2. Open your user directory in Finder
3. Press Cmd + Shift + . (period) to show hidden files
4. Go to the folder .multiloginapp.com → log
5. Archive all log files in the folder
6. Send the ZIP or RAR file to [email protected]

 

 

Linux

1. Close Multilogin
2. Go to the /home/%username%/.multiloginapp.com/log directory
3. Archive all log files in the folder
4. Send the ZIP or RAR file to [email protected]