It’s super annoying when you’re ready to hop on a call or use a website that needs your webcam, and it suddenly can't connect.

Why isn't my webcam working when I try to use it in a Multilogin profile?

Don’t worry – this happens because of a feature called media device masking. It’s easy to fix, and you’ll have your webcam working in no time! 🎥

Here’s how to fix it:

1. Go to the “Profiles” tab in the top menu
2. Select “Browser” from the left-side selector
3. Create or edit a profile to view its settings
4. Open the “Fingerprint” section in your browser profile settings
5. Find the “Media devices” parameter and set it to “Real”

That’s it! Now the website will detect your actual webcam, and you’re good to go.