It’s super annoying when you’re ready to hop on a call or use a website that needs your webcam, and it suddenly can't connect.

Why isn't my webcam working when I try to use it in a Multilogin profile?

Don’t worry – this happens because of a feature called media device masking. It’s easy to fix, and you’ll have your webcam working in no time! 🎥

Here’s how to fix it:

1. Open your profile settings
2. Go to “Advanced” → “Media devices”
3. Set it to “Real”

That’s it! Now the website will detect your actual webcam, and you’re good to go.