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  • How to fix profile launch or proxy connection issues

How to fix profile launch or proxy connection issues

Written by Yelena V ( Updated on April 9th, 2025 )

Updated on April 9th, 2025

Most profile issues happen because of a broken proxy. Before you do anything else, test your proxy first. Use the guide How to test a proxy to check if your proxy works properly in Multilogin.

Once you're sure the proxy is fine, you can move on to the steps below to fix things. Let’s get it sorted!

Check the agent

Look at the top right corner of your screen – see your agent status? It should say "Agent connected". 

The agent is the desktop app that keeps things running smoothly. It’s what lets you launch browser profiles. If it’s not connected, you won’t be able to test your proxy in a profile.

Quick tip: disconnect and reconnect the agent. This restarts important Multilogin processes and often fixes the issue. Need help? Check the guide How to disconnect and reconnect the agent in Multilogin X for step-by-step instructions. You got this! 👍

 
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Check 3rd-party apps

3rd-party apps

Apps like antivirus programs, firewalls, VPNs, or proxy tools (for example, Proxifier, SocksEscort) can interfere with Multilogin.

Here are some quick fixes:

  • Uninstall these apps
  • If you do need them, disable the apps temporarily or add Multilogin to their whitelist in the settings

This should help resolve the issue and keep everything running smoothly!

How to resolve conflicts with 3rd-party apps on Windows

Antivirus apps

  1. Go to “Settings” → “Privacy & security” → “Windows Security” → “Virus & threat protection”
Zight 2025-2-5 at 4.09.31 PM
  1. Choose “Manage settings” and then turn off all the parameters in the displayed window
 
 

Firewalls

  1. Go to “Settings” → “Privacy & security” → “Windows Security” → “Firewall & network protection”
Zight 2025-2-5 at 4.19.55 PM
  1. Turn off all the parameters in the displayed window
 
 

VPNs

Uninstall VPN applications:

  1. Open “Control Panel” →” Programs” → “Programs and Features”
  2. Right-click the VPN applications → “Uninstall”
Zight 2025-2-6 at 11.14.35 AM

Disable VPN applications: open the menu in the task bar → right-click the VPN apps → click “Quit” 

Zight 2025-2-6 at 11.21.47 AM

Turn off VPN extensions in browser: don't forget to check and turn off VPN extensions that you installed in your browser, for example, Chrome:

 
 

How to resolve conflicts with 3rd-party apps on macOS

macOS security system

If the application got restricted from the macOS security system, you can access it by the following way:

  1. Open “System Settings” → “Privacy & Security” → “Security”
  2. Click “Open anyway” for the apps

It is also recommended to change “Allow applications from” value to “App Store & Known Developers”.

 
Zight 2025-2-8 at 10.32.54 AM
 
 

Antivirus apps

  1. Go to “Finder” → “Go” → “Application”
  2. Right click the antivirus apps → “Move to Trash/ Move to Bin”
Zight 2025-2-8 at 2.03.24 PM

Some antivirus software for macOS has their own uninstallation tool (e.g., Kaspersky and Avast). 

 
 
 

Firewalls

  1. Open “Apple menu” → “System Preferences” → “Security & Privacy”
  2. Go to the “Firewall” tab and click “Turn off Firewall”
 
 

VPNs

Uninstall VPN applications:

  1. Go to “Finder” → “Go” → “Application”
  2. Right-click the VPN apps → “Move to Trash/ Move to Bin”
Zight 2025-2-8 at 2.03.24 PM

Disable VPN applications: right-click the VPN apps on the menu bar → choose “Quit <name of app>”. 

Turn off VPN extensions in browser: don't forget to check and turn off VPN extensions that you installed in your browser, for example Safari:

  1. Choose “Safari” → “Settings” (or “Preferences”) → click “Extensions”
  2. To turn off an extension, deselect its checkbox
 
 

Check the ISP

ISP

Sometimes, internet service providers (ISPs) block proxy providers or even Multilogin itself. Here’s how to test and work around it:

  • Try connecting through a VPN: this can bypass ISP restrictions
  • Switch networks: use a different Wi-Fi, or turn your phone into a hotspot with mobile data
  • Check your speed: if your current ISP is slow, changing networks might also improve performance.

If the issue resolves with these steps, it’s likely your ISP causing the trouble. 

Refresh components

Deps

This action is completely safe! It refreshes the app components needed for Multilogin to work smoothly. No data will be lost during the process, so you're good to go! 😊

 

Avoid deleting the mlx folder, as this may result in a complete or partial data loss. 

 
  1. Disconnect the agent
  2. Go to the mlx folder:
    1. Windows: C:\Users\%username%\mlx
    2. macOS: /Users/%username%/mlx
    3. Linux: /home/%username%/mlx
  3. Delete the deps folder
  4. Connect the agent to get things rolling
  5. Start any profile – this will automatically kick off the components download process
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Sync system timezone

Timezone

If your system timezone isn’t syncing properly, just follow these steps to get it back on track:

Windows

Using Multilogin X? Disconnect the agent first. 

 
  1. Log out of your Multilogin account
  2. Go to your Windows settings by clicking "Start" → “Settings”
  3. Choose the "Time & language" section → “Date & time”
  4. Enable the "Set time zone automatically" and “Set time automatically” settings, and click “Sync now”
 
 

macOS

Using Multilogin X? Disconnect the agent first. 

 
  1. Log out of your Multilogin account
  2. Go to System Settings → “General”
  3. Choose the “Date & Time” section
  4. Enable the “Set time and date automatically” and “Set time zone automatically using your current location” settings
 
 

Can’t sync the date or time because the “Set time zone automatically” option is unavailable? Go to your location settings and turn on your original location to enable it. Once that’s done, the button will become active. 

Windows

  1. Go to your Windows settings by clicking “Start” → “Settings”
  2. Choose “Privacy & security” → “Location”
  3. Enable the options “Location services” and "Let apps access your location”Zight 2024-11-26 at 6.38.43 PM
 
 

macOS

  1. Go to “System settings” → “General”
  2. Choose the “Privacy & Security” section
  3.  Turn on the “Location services”
 
 

Nothing helps?

If you still can't launch a profile, send us your proxy details (IP or hostname, port, login, and password) and logs. We’ll investigate and provide the best solution for you!

Logs

  1. Recreate the issue or wait until the error message appears
  2. Archive the logs folder found in these locations:
    1. Windows: C:\Users\%username%\mlx
    2. macOS: /Users/%username%/mlx
    3. Linux: /home/%username%/mlx
  3. Email support at [email protected] with:
    1. A clear description of the issue
    2. The archived logs folder attached
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proxy access proxy test failed proxy check failed can't connect connect to proxy can't open session can't open profile profile is not starting profile does not start can't launch profile can't start profile failed to launch profile

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In this article

  • Check the agent
  • Check 3rd-party apps
  • Check the ISP
  • Refresh components
  • Sync system timezone
  • Nothing helps?

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  • ANTIDETECT PLATFORM

    • Antidetect browser
    • Mobile antidetect browser
    • Headless browser
    • Multilogin residential proxies
    • Multi-account management
    • Web automation
  • RESOURCES

    • Knowledge base
    • API documentation
    • Glossary
    • Blog
    • Multilogin 6 download
    • Server status
    • Release notes
  • MULTI-ACCOUNT MANAGEMENT

    • Create multiple Facebook accounts
    • Create multiple LinkedIn accounts
    • Create multiple Amazon accounts
    • Create multiple eBay accounts
    • Create multiple Gmail accounts
    • Create multiple Discord accounts
  • COMPARISON

    • Multilogin vs. Gologin
    • Multilogin vs. Adspower
    • Multilogin vs. Dolphin Anty
    • Multilogin vs. Incognition
    • Multilogin vs. Octo Browser
  • PLATFORM PROXIES

    • Google proxy
    • Facebook proxy
    • Reddit proxy
    • Twitter proxy
    • Amazon proxy
    • LinkedIn proxy
  • GEO PROXIES

    • Japan proxy
    • UK proxy
    • USA proxy
    • China proxy
    • Canada proxy
    • India proxy
  • GET IN TOUCH

    • 24/7 support: [email protected]
    • Contact sales
    • Affiliate program
    • Careers
Multilogin abstract watermark
  • Privacy policy
  • Terms of service
  • Cookie policy

© 2025 Multilogin. All rights reserved.

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