Most profile issues, according to our users, are caused by a malfunctioning proxy. But how can you tell if the problem is with Multilogin or your proxy?

The answer: check your proxy connection.

Testing your proxy outside the app helps determine the root cause of the issue:

• If the proxy works outside Multilogin X, the issue is likely with the app
• If the proxy doesn’t work anywhere, the issue is with the proxy itself

In this article, we’ll guide you through three simple options to test your proxy and pinpoint the issue. You will learn how to test the proxy both in Multilogin and outside the app. 

Option 1: check proxy with Multilogin 

This is the simplest and quickest way to test a proxy:

1. Open your profile settings and navigate to the "Proxy" section
2. Click "Check proxy" or "Get new IP" – this will test the connection

Here’s what the results mean:

• Proxy check passed: great news! Multilogin connected to your proxy and got everything it needs. If you still can’t launch the profile, share the error with us so we can assist!
• Proxy check failed: hmm, looks like Multilogin couldn’t connect. This might mean your proxy is offline. No stress – keep reading for more ways to troubleshoot

Option 2: check proxy with browser extensions

Want another way to check if your proxy is working? Use a browser extension to test it in a regular Firefox and Chrome browser:

• If the proxy doesn’t work in a regular browser (you can’t load any pages), contact your proxy provider for help
• If the proxy works in a regular browser but not in Multilogin, let our support team know so we can investigate!

Option 3: check proxy with local settings

Finally, you can check your proxy by adding it to your device’s network settings. Then, try loading a website in your browser.

Here’s what to do next:

• If the proxy doesn’t work (you can’t load any pages), contact your proxy provider for help
• If the proxy works fine on your device but not in Multilogin, reach out to our support team – we’ve got your back!

macOS

1. Open your system settings and type “proxies” in the search field

2. Click “Proxies” in the search results to see a list of proxy protocols

3. Proxy setup

• Automation setup: Enable the “Automatic proxy configuration” option – you'll get the PAC file path in the “URL” section

Ensure the PAC file is saved on your computer, and there’s a complete path to it.

 

• Manual setup :
  1. Enable the “Web Proxy (HTTP)” or “Secure Web Proxy (HTTPS)” option
  2. Enter your proxy details into the “Server” and “Port” sections

 

 

Most profile issues happen because of a broken proxy. Before you do anything else, test your proxy first. Use the guide How to test a proxy to check if your proxy works properly in Multilogin.

Once you're sure the proxy is fine, you can move on to the steps below to fix things. Let’s get it sorted!

Check the agent

Look at the top right corner of your screen – see your agent status? It should say "Agent connected". 

The agent is the desktop app that keeps things running smoothly. It’s what lets you launch browser profiles. If it’s not connected, you won’t be able to test your proxy in a profile.

Check 3rd-party apps

3rd-party apps

Apps like antivirus programs, firewalls, VPNs, or proxy tools (for example, Proxifier, SocksEscort) can interfere with Multilogin.

Here are some quick fixes:

• Uninstall these apps
• If you do need them, disable the apps temporarily or add Multilogin to their whitelist in the settings

This should help resolve the issue and keep everything running smoothly!

How to resolve conflicts with 3rd-party apps on Windows

Antivirus apps

1. Go to “Settings” → “Privacy & security” → “Windows Security” → “Virus & threat protection”

2. Choose “Manage settings” and then turn off all the parameters in the displayed window

 

 

Firewalls

1. Go to “Settings” → “Privacy & security” → “Windows Security” → “Firewall & network protection”

2. Turn off all the parameters in the displayed window

 

 

VPNs

Uninstall VPN applications:

1. Open “Control Panel” →” Programs” → “Programs and Features”
2. Right-click the VPN applications → “Uninstall”

Disable VPN applications: open the menu in the task bar → right-click the VPN apps → click “Quit” 

Turn off VPN extensions in browser: don't forget to check and turn off VPN extensions that you installed in your browser, for example, Chrome:

 

 

How to resolve conflicts with 3rd-party apps on macOS

macOS security system

If the application got restricted from the macOS security system, you can access it by the following way:

1. Open “System Settings” → “Privacy & Security” → “Security”
2. Click “Open anyway” for the apps

It is also recommended to change “Allow applications from” value to “App Store & Known Developers”.

 

 

 

Antivirus apps

1. Go to “Finder” → “Go” → “Application”
2. Right click the antivirus apps → “Move to Trash/ Move to Bin”

Some antivirus software for macOS has their own uninstallation tool (e.g., Kaspersky and Avast). 

 

 

 

Firewalls

1. Open “Apple menu” → “System Preferences” → “Security & Privacy”
2. Go to the “Firewall” tab and click “Turn off Firewall”

 

 

VPNs

Uninstall VPN applications:

1. Go to “Finder” → “Go” → “Application”
2. Right-click the VPN apps → “Move to Trash/ Move to Bin”

Disable VPN applications: right-click the VPN apps on the menu bar → choose “Quit <name of app>”. 

Turn off VPN extensions in browser: don't forget to check and turn off VPN extensions that you installed in your browser, for example Safari:

1. Choose “Safari” → “Settings” (or “Preferences”) → click “Extensions”
2. To turn off an extension, deselect its checkbox

 

 

Check the ISP

Refresh components

Sync system timezone

Timezone

If your system timezone isn’t syncing properly, just follow these steps to get it back on track:

Windows

1. Disconnect the agent and log out of your Multilogin account
2. Go to your Windows settings by clicking "Start" → “Settings”
3. Choose the "Time & language" section → “Date & time”
4. Enable the "Set time zone automatically" and “Set time automatically” settings, and click “Sync now”

 

 

macOS

1. Disconnect the agent and log out of your Multilogin account
2. Go to System Settings → “General”
3. Choose the “Date & Time” section
4. Enable the “Set time and date automatically” and “Set time zone automatically using your current location” settings

 

 

Can’t sync the date or time because the “Set time zone automatically” option is unavailable? Go to your location settings and turn on your original location to enable it. Once that’s done, the button will become active. 

Windows

1. Go to your Windows settings by clicking “Start” → “Settings”
2. Choose “Privacy & security” → “Location”
3. Enable the options “Location services” and "Let apps access your location”

 

 

macOS

1. Go to “System settings” → “General”
2. Choose the “Privacy & Security” section
3.  Turn on the “Location services”

 

 

Nothing helps?

If you still can't launch a profile, send us your proxy details (IP or hostname, port, login, and password) and logs. We’ll investigate and provide the best solution for you!