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How to fix profile start and proxy connection issues
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( Updated on September 17th, 2025 )
Updated on September 17th, 2025
Having trouble with profile start or proxy connection issues in Multilogin? Don’t worry, it’s usually an easy fix! This guide will walk you through the steps to get things up and running smoothly again.
Check your proxy
Use the guide How to test a proxy to learn more.
Check proxy
Check proxy traffic
Multilogin proxy
First, check the proxy traffic in the bottom-left corner of the app.
Then, top up your Multilogin proxy, if the traffic has run out.
Top up proxy
Proxy traffic is available at a fixed rate of €3 per GB. To top up, check out the guide on adding proxy traffic in Multilogin.
VAT may be applied to proxy packages depending on your location and tax status.
Custom proxy
Contact your proxy provider to check the current amount of traffic and top it up if necessary.
Check proxy connection status
If your proxy has enough traffic, test if it's online:
Multilogin X
Select a profile from the list and click “Check proxy” in the top menu. If you use Multilogin proxy, you can also click “Refresh IP” to get a new IP from the same pool.
These options are also available in the right-click menu.
Multilogin 6
- Go to your profile settings
- Click “Proxy” in the left menu
- Click “Check proxy”
Here’s what the results mean:
- Proxy check passed: Multilogin connected to your proxy and got everything it needs
- Proxy check failed: the root cause found, your proxy is offline – replace it to continue working in this profile or get a new IP
Check the agent
Look in the bottom right corner of your screen – see your agent status? It should say "Agent connected".
The agent is the desktop app that keeps things running smoothly. It’s what lets you launch browser profiles. If it’s not connected, you won’t be able to test your proxy in a profile.
Quick tip: disconnect and reconnect the agent. This restarts important Multilogin processes and often fixes the issue. Need help? Check the guide How to disconnect and reconnect the agent in Multilogin X for step-by-step instructions. You got this! 👍
Check third-party apps
3rd-party apps
Some apps on your computer, like antivirus programs, firewalls, VPNs, and proxy tools, can mess with Multilogin. These apps might stop Multilogin from working right or make things run slower.
Here are some quick fixes:
- Uninstall these apps
- If you do need them, disable the apps temporarily or add Multilogin to their whitelist in the settings
This should help resolve the issue and keep everything running smoothly!
How to resolve conflicts with 3rd-party apps on Windows:
Antivirus apps
- Go to “Settings” → “Privacy & security” → “Windows Security” → “Virus & threat protection”
- Choose “Manage settings” and then turn off all the parameters in the displayed window
Firewalls
- Go to “Settings” → “Privacy & security” → “Windows Security” → “Firewall & network protection”
- Turn off all the parameters in the displayed window
VPNs
Uninstall VPN applications:
- Open “Control Panel” →” Programs” → “Programs and Features”
- Right-click the VPN applications → “Uninstall”
Disable VPN applications: open the menu in the task bar → right-click the VPN apps → click “Quit”
Turn off VPN extensions in browser: don't forget to check and turn off VPN extensions that you installed in your browser, for example, Chrome:
How to resolve conflicts with 3rd-party apps on macOS:
macOS security system
If the application got restricted from the macOS security system, you can access it by the following way:
- Open “System Settings” → “Privacy & Security” → “Security”
- Click “Open anyway” for the apps
We recommend to change “Allow applications from” value to “App Store & Known Developers”.
Antivirus apps
- Go to “Finder” → “Go” → “Application”
- Right click the antivirus apps → “Move to Bin”
Firewalls
- Open “Apple menu” → “System Preferences” → “Network”
- Go to the “Firewall” tab and turn it off
VPNs
Uninstall VPN applications:
- Go to “Finder” → “Go” → “Application”
- Right-click the VPN apps → “Move to Bin”
Disable VPN applications: right-click the VPN apps on the menu bar → choose “Quit <name of app>”.
Turn off VPN extensions in browser: don't forget to check and turn off VPN extensions that you installed in your browser. This is an example for Safari browser:
- Choose “Safari” → “Settings” (or “Preferences”) → click “Extensions”
- To turn off an extension, deselect its checkbox
Check the ISP
ISP
Sometimes, internet service providers (ISPs) block proxy providers or even Multilogin itself. Here’s how to test and work around it:
- Try connecting through a VPN: this can bypass ISP restrictions
- Switch networks: use a different Wi-Fi, or turn your phone into a hotspot with mobile data
- Check your speed: if your current ISP is slow, changing networks might also improve performance.
If the issue resolves with these steps, it’s likely your ISP causing the trouble.
Refresh components
Deps
This action is completely safe! It refreshes the app components needed for Multilogin to work smoothly. No data will be lost during the process, so you're good to go! 😊
Avoid deleting the mlx folder, as this may result in a complete or partial data loss.
- Disconnect the agent
- Go to the mlx folder:
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Windows:
C:\Users\%username%\mlx -
macOS:
/Users/%username%/mlx -
Linux:
/home/%username%/mlx
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Windows:
- Delete the deps folder
- Connect the agent to get things rolling
- Start any profile – this will automatically kick off the components download process
Sync system timezone
Timezone
If you're having trouble with certain features in Multilogin, like sessions not working properly or things getting mixed up, the problem might be that your computer’s timezone isn't syncing right. Don’t worry – here’s how to fix it!
Windows
Using Multilogin X? Disconnect the agent first.
- Log out of your Multilogin account
- Go to your Windows settings by clicking "Start" → “Settings”
- Choose the "Time & language" section → “Date & time”
- Enable the "Set time zone automatically" and “Set time automatically” settings, and click “Sync now”
macOS
Using Multilogin X? Disconnect the agent first.
- Log out of your Multilogin account
- Go to “System Settings” → “General”
- Choose the “Date & Time” section
- Enable the “Set time and date automatically” and “Set time zone automatically using your current location” settings
Can’t sync the date or time because the “Set time zone automatically” option is unavailable? Go to your location settings and turn on your original location to enable it. Once that’s done, the button will become active.
Windows
- Go to your Windows settings by clicking “Start” → “Settings”
- Choose “Privacy & security” → “Location”
- Enable the options “Location services” and "Let apps access your location”
macOS
- Go to “System settings” → “Privacy & Security”
- Turn on the “Location services” feature
Nothing helps?
If you still can't launch a profile, send us your proxy details (IP or hostname, port, login, and password) and logs. We’ll investigate and provide the best solution for you!
Logs
- Recreate the issue or wait until the error message appears
- Archive the logs folder found in these locations:
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Windows:
C:\Users\%username%\mlx -
macOS:
/Users/%username%/mlx -
Linux:
/home/%username%/mlx
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Windows:
- Email support at [email protected] with:
- A clear description of the issue
- The archived logs folder attached
