Most profile issues, according to our users, are caused by a malfunctioning proxy. But how can you tell if the problem is with Multilogin or your proxy?

The answer: check your proxy connection.

Testing your proxy outside the app helps determine the root cause of the issue:

• If the proxy works outside Multilogin X, the issue is likely with the app
• If the proxy doesn’t work anywhere, the issue is with the proxy itself

In this article, we’ll guide you through three simple options to test your proxy and pinpoint the issue. You will learn how to test the proxy both in Multilogin and outside the app. 

Option 1: check proxy with Multilogin 

Check proxy traffic

Multilogin proxy

First, check the proxy traffic in the bottom-left corner of the app:

Then, top up your Multilogin proxy, if the traffic has run out. 

Top up proxy

Proxy traffic is available at a fixed rate of €3 per GB. To learn how to top up, check out the guide on adding proxy traffic in Multilogin.

VAT may be applied to proxy packages depending on your location and tax status.

 

 

 

Check proxy connection status

Check the proxy connection if your proxy still has traffic:

1. Open your profile settings and navigate to the “Proxy” section
2. Enable the “Advanced mode” at the bottom of your profile settings
3. Click “Check proxy” or “Get new IP” – this will test the connection

Here’s what the results mean:

• Proxy check passed: Multilogin connected to your proxy and got everything it needs
• Proxy check failed: the root cause found, your proxy is offline – replace it to continue working in this profile or get a new IP

Option 2: check proxy with browser extensions

Want another way to check if your proxy is working? Use a browser extension to test it in a regular Firefox and Chrome browser:

• If the proxy doesn’t work in a regular browser (you can’t load any pages), contact your proxy provider for help
• If the proxy works in a regular browser but not in Multilogin, let our support team know so we can investigate!

Option 3: check proxy with local settings

Finally, you can check your proxy by adding it to your device’s network settings. Then, try loading a website in your browser.

Here’s what to do next:

• If the proxy doesn’t work (you can’t load any pages), contact your proxy provider for help
• If the proxy works fine on your device but not in Multilogin, reach out to our support team – we’ve got your back!

macOS

1. Open your system settings and type “proxies” in the search field
2. Click “Proxies” in the search results to see a list of proxy protocols

3. Set up a proxy:
   1. Automatic setup: enable the “Automatic proxy configuration” option – you'll get the PAC file path in the “URL” section
   2. Manual setup:
      1. Enable the “Web Proxy (HTTP)” or “Secure Web Proxy (HTTPS)” option
      2. Enter your proxy details into the “Server” and “Port” sections

Ensure the PAC file is saved on your computer, and there’s a complete path to it.