Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
Popular topics: Multilogin X, Multilogin 6,
-
Retrieving the token Using the automation token in a workspace Retrieving profile, folder, and workspace IDs Retrieving the user ID Selenium automation example Playwright automation example Puppeteer automation example Logging in to Multilogin automatically Setting up automatic cookie collection Auto-launching the agent Exporting proxy details from profiles Converting external proxy lists into API-ready JSON files Automation FAQHow to fix agent connection issues How to fix startup issues in Multilogin Account banned: what should I do? How to fix profile launch or proxy connection issues How to fix Mimic launch issues on Linux How to enable web camera in Multilogin profiles My app or profile is slow: how to fix performance issues How to unlock a locked profile How to find missing profiles How to fix website loading issues in Multilogin How to access restricted websites How to fix connection issues in restricted regions How to fix Stealthfox issues on Windows How to fix small Stealthfox window resolution on Windows How to fix Multilogin issues on macOS How to disconnect and reconnect the agent How to reinstall app components How to send logs to support How to fix "Failed to get profile data" error How to fix "Access denied" error How to fix “Some settings were reset” error How to fix “Plan limit reached” error How to fix “Wrong proxy data” error How to fix “ERR_CONNECTION_RESET” error
-
Common errors and solutions in Multilogin 6 How to fix profile launch issues in Multilogin 6 How to fix proxy connection issues in Multilogin 6 How to fix frozen "Update in progress... Loading [3] of 2 components" status How to fix Android profile issues in Multilogin 6 How to fix issues with extension data in Mimic How to fix Stealthfox issues on Windows How to fix "JavaScript error" in Multilogin 6 dark mode How to fix "Javax.crypto […] pad block corrupted" error How to fix "Fingerprint composition failed" error How to fix "Mimic/Stealthfox executable is not found" error How to fix "Downloading Mimic browser" error How to fix "Invalid buffer arguments" error How to fix "Cannot invite existing user" error
How to fix "Fingerprint composition failed" error
Written by Yelena Varabyeva
Updated on January 24th, 2025
Table of contents
If you encounter this error while creating browser profiles, don’t worry – it’s usually easy to resolve.
Here are the three most common causes and how to fix them ⬇️
You've clicked "Get new fingerprint" too many times
If you’ve hit the button multiple times in a short period, the app may need a moment to process.
Fix: wait for a minute and restart the app.
App components are still downloading
You might see a green bar at the top of the app window, indicating the download is still in progress.
Fix: wait until the components are fully downloaded and the green bar disappears.
Server-side issues
Sometimes, the problem is on our end.
Fix: check our Status page or join our Telegram channel for updates.
Nothing helps?
If none of these steps work, send us your log files, and we’ll investigate for you.
Logs MLA
- Restart Multilogin
- Recreate the issue and try to reproduce the error message received
- Go to "My account"
- Click "Open logs directory"
- Archive all log files in the folder
- Send the ZIP or RAR file to [email protected]