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Multilogin X
Multilogin 6
How to fix "Cannot invite existing user" error
Written by Yelena Varabyeva
Updated on January 24th, 2025
Table of contents
Seeing this error when trying to invite a team member?
This error pops up because the email address you’re trying to invite is already registered in Multilogin. Here's how to fix the issue ⬇️
Option 1: use a different email address
Ask the team member to provide an alternate email address they can access. This email can be a personal one, a work email, or any unused email that’s not currently linked to Multilogin.
Proceed with the invitation using this alternate email.
Option 2: use an email alias
If the original email is [email protected], you can modify it by adding a "+" and extra text before the "@" symbol, like [email protected] or [email protected]. Most email providers (like Gmail) treat aliases as the same email, so the invitation will still arrive in [email protected].
The team member can then accept the invite without needing to create or manage a new account.
This trick works with Gmail and some other email providers. If unsure, test the alias first by sending a quick test email.