The “Access denied” error usually means Multilogin can’t complete an action because of your subscription status, plan limits, permissions, or connection settings.

➡️ To fix it, check your unpaid invoices, plan limits, team member permissions, app connection, and system timezone. 

The good news is that this is usually straightforward to fix. Go through the checks below and try the action again after each one.

Check unpaid invoices

You might have an inactive subscription. To fix that, you need to pay an outstanding invoice for your account. Learn how to do that in our guide How to manage invoices. 

Check plan limits

Depending on your plan, you might have reached a limit for browser profiles, team members, or folders. 

• Make sure the number of browser profiles does not exceed your plan limit – profiles in the trash bin also count toward the limit
• If you downgraded from a higher plan, check whether you still have more team members than your current plan allows
• Make sure you have no more than 1,000 folders – if you exceed this limit, delete any folders you no longer need and try again

Check team member permissions

You or one of the team members may not have the required access levels to perform the target action. Check the article Workspace roles and permissions to confirm this.

Restart the app

The error might occur because of the app glitch. Restart the desktop app 🖥️ or reconnect the agent, if you're on the web interface 🌐. 

Sync system timezone

If your system time is set manually, it can cause connection issues. In this case, sync your timezone with the internet to fix the issue. This simple step often restores normal functionality!