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Multilogin 6
How to fix “Access denied” error
Written by Tania Nguyen
Updated on February 12th, 2025
Table of contents
You may occasionally find a red warning “Access denied” after attempting to perform an action in the interface.
This occurs when you attempt an action (usually involving a server request) without the correct permissions or accurate request details. If this happens, here are some steps that might help resolve it.
Check plan limits
Depending on your plan, you might need to check if you are exceeding the number of team members or browser profiles. Some examples:
- A Team plan user should not have more than 300 browser profiles, including the ones in the trash bin
- A Solo and Starter plan user should not have any team members after downgrading from a higher plan
Check team member permissions
You or one of the team members may not have the required access levels to perform the target action. Check the article Multilogin X: Workspace roles and permissions to confirm this.
Reconnect the agent
It’s super easy to disconnect and reconnect the agent – it’s like a quick refresh that fixes most tech glitches you might run into. Read the full guide How to disconnect and reconnect the agent.
If you encounter problems connecting the agent, follow these steps to resolve them.
Sync system timezone
Timezone
If your system timezone isn’t syncing properly, just follow these steps to get it back on track:
Windows
- Disconnect the agent and log out of your Multilogin account
- Go to your Windows settings by clicking "Start" → “Settings”
- Choose the "Time & language" section → “Date & time”
- Enable the "Set time zone automatically" and “Set time automatically” settings, and click “Sync now”
macOS
- Disconnect the agent and log out of your Multilogin account
- Go to System Settings → “General”
- Choose the “Date & Time” section
- Enable the “Set time and date automatically” and “Set time zone automatically using your current location” settings
Can’t sync the date or time because the “Set time zone automatically” option is unavailable? Go to your location settings and turn on your original location to enable it. Once that’s done, the button will become active.
Windows
- Go to your Windows settings by clicking “Start” → “Settings”
- Choose “Privacy & security” → “Location”
- Enable the options “Location services” and "Let apps access your location”
macOS
- Go to “System settings” → “General”
- Choose the “Privacy & Security” section
- Turn on the “Location services”
Reboot your device after trying all solutions above to ensure all the changes are applied.