You may occasionally see a warning “Access denied” after attempting to perform an action in the interface. 

This occurs when you attempt an action (usually involving a server request) without the correct permissions or accurate request details. If this happens, here are some steps that might help resolve it. 

Check unpaid invoices

You might have an inactive subscription. To fix that, you need to pay an outstanding invoice for your account. Learn how to do that in our guide How to manage invoices. 

Check plan limits

Depending on your plan, you might need to check if you are exceeding the number of team members or browser profiles. Some examples:

• A Business 300 plan user should not have more than 300 browser profiles, including the ones in the trash bin
• A Pro 10 and Pro 50 plan user should not have any team members after downgrading from a higher plan

Check team member permissions

You or one of the team members may not have the required access levels to perform the target action. Check the article Workspace roles and permissions to confirm this.

Reconnect the agent

It’s super easy to disconnect and reconnect the agent – it’s like a quick refresh that fixes most tech glitches you might run into. Read the full guide How to disconnect and reconnect the agent. 

Sync system timezone

If your system time is set manually, it can cause connection issues. In this case, sync your timezone with the internet to fix the issue. This simple step often restores normal functionality!