Having trouble with the app? Sending us your logs can be a game-changer! Think of logs as the app’s “black box” – they record what’s happening behind the scenes.

By checking your logs, we can:

• Pinpoint what caused the issue (like errors or crashes)
• Understand what was happening right before the problem
• Quickly find the best fix for you

Ready to share them? Follow these steps:

Logs MLA

If you can log in

1. Restart Multilogin
2. Recreate the issue and try to reproduce the error message received
3. Go to "My account"
4. Click "Open logs directory"
5. Archive all log files in the folder
6. Send the ZIP or RAR file to [email protected]

 

 

If you can't log in

Windows

1. Close Multilogin
2. Go to the C:\Users\%username%\.multiloginapp.com\logdirectory
3. Archive all log files in the folder
4. Send the ZIP or RAR file to [email protected]

 

 

macOS

1. Close Multilogin
2. Open your user directory in Finder
3. Press Cmd + Shift + . (period) to show hidden files
4. Go to the folder .multiloginapp.com → log
5. Archive all log files in the folder
6. Send the ZIP or RAR file to [email protected]

 

 

Linux

1. Close Multilogin
2. Go to the /home/%username%/.multiloginapp.com/log directory
3. Archive all log files in the folder
4. Send the ZIP or RAR file to [email protected]