Popular topics: Multilogin X, Multilogin 6, Subscription & payments,
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Multilogin X
Multilogin 6
How to send logs to support in Multilogin 6
Written by Yelena Varabyeva
Updated on April 10th, 2025
Having trouble with the app? Sending us your logs can be a game-changer! Think of logs as the app’s “black box” – they record what’s happening behind the scenes.
By checking your logs, we can:
- Pinpoint what caused the issue (like errors or crashes)
- Understand what was happening right before the problem
- Quickly find the best fix for you
Good to know: logs don’t contain personal info, just technical details about the app’s performance.
Ready to share them? Follow these steps:
Logs MLA
If you can log in
- Restart Multilogin
- Recreate the issue and try to reproduce the error message received
- Go to "My account"
- Click "Open logs directory"
- Archive all log files in the folder
- Send the ZIP or RAR file to [email protected]
If you can't log in
Windows
- Close Multilogin
- Go to the
C:\Users\%username%\.multiloginapp.com\logdirectory
- Archive all log files in the folder
- Send the ZIP or RAR file to [email protected]
macOS
- Close Multilogin
- Open your user directory in Finder
- Press
Cmd + Shift + .(period) to show hidden files - Go to the folder .multiloginapp.com → log
- Archive all log files in the folder
- Send the ZIP or RAR file to [email protected]
Linux
- Close Multilogin
- Go to the
/home/%username%/.multiloginapp.com/logdirectory - Archive all log files in the folder
- Send the ZIP or RAR file to [email protected]