Running into a “Plan limits reached” error while trying to start or create a browser profile? Don’t worry – it’s usually a quick fix. This happens when you’ve hit the limits of your current subscription. Let’s get it sorted!

Remove extra team members

Check your team member limit in the bottom-left status section. If you have extra team members:

1. Go to the “Team” section in the top navigation bar
2. Select a team member 
3. Click “Remove” 
4. Confirm your choice

Delete extra profiles

Check your profile limit in the bottom-left status section. If you have extra profiles:

1. Go to the “Profiles” section in the top navigation bar
2. Select profiles that you don't need
3. Click the trash bin in the top menu 
4. Confirm your choice

Don’t forget to empty your trash bin:

• When you delete browser profiles, they first move to the trash bin and still count toward your profile limit until you permanently delete them there
• When you delete mobile profiles, they’re removed permanently right away and can’t be recovered

Nothing helps?

If the issue keeps showing up after you've removed extra team members and profiles, don’t hesitate to reach out to us. You can contact our support team via live chat or email us at [email protected]. We're always here to help!