Running into a “Plan limits reached” error while trying to start or create a browser profile? Don’t worry – it’s usually a quick fix. This happens when you’ve hit the limits of your current subscription. Let’s get it sorted!

Remove extra team members

If you have more team members than your plan allows, here’s how to remove them:

1. Check your team member limit in the bottom status bar
2. If you have extra team members, click “Team”, select a team member and click “Remove team member”

Delete extra profiles

Your plan also has a limit for the number of profiles you can have. Here's how to remove unnecessary profiles:

1. Check your profile limit in the bottom status bar
2. If you have extra profiles, go to the “Profiles” section
3. Delete any profiles that you don't need
4. Switch to the “Trash bin” tab
5. Permanently delete profiles that you don't need, as they are still counted towars your profile limit

Nothing helps?

If the issue keeps showing up after you've removed extra team members and profiles, don’t hesitate to reach out to us. You can contact our support team via live chat or email us at [email protected]. We're always here to help!