Check proxy traffic

Multilogin proxy

First, check the proxy traffic in the bottom-left corner of the app. 

Then, top up your Multilogin proxy, if the traffic has run out.

Top up proxy

Proxy traffic is available at a fixed rate of €3 per GB. To top up, check out the guide on adding proxy traffic in Multilogin.

VAT may be applied to proxy packages depending on your location and tax status.

 

 

 

Check proxy connection status

If your proxy has enough traffic, test if it's online:

1. Open your profile settings and navigate to the “Proxy” section
2. Enable the “Advanced mode” at the bottom of your profile settings
3. Click “Check proxy” or “Get new IP” – this will test the connection

Here’s what the results mean:

• Proxy check passed: Multilogin connected to your proxy and got everything it needs
• Proxy check failed: the root cause found, your proxy is offline – replace it to continue working in this profile or get a new IP

1. Recreate the issue or wait until the error message appears
2. Archive the logs folder found in these locations:
   1. Windows: C:\Users\%username%\mlx
   2. macOS: /Users/%username%/mlx
   3. Linux: /home/%username%/mlx
3. Email support at [email protected] with:
   1. A clear description of the issue
   2. The archived logs folder attached