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  • How to fix “Wrong proxy data” error

How to fix “Wrong proxy data” error

Written by Yelena V ( Updated on February 20th, 2025 )

Updated on February 20th, 2025

Getting a “Wrong proxy data” error when launching a profile? Don’t worry – it’s likely a quick fix. 

This error usually means your Multilogin proxy traffic is all used up, or the current IP is offline. Let's explore these options together ⬇️

Check your proxy traffic

Multilogin proxy

First, check the proxy traffic in the top-right conner of the app:

  • Blue number: proxy still has traffic
  • Red negative number: no more traffic

Then, top up your Multilogin proxy, if the traffic has run out: 

Top up proxy

  1. Choose a proxy package that suits you best
  2. Let our support team know about your choice, and they will guide you with the next steps

Coming soon: we're adding a feature that lets you top up proxy traffic directly – no support needed! 

 

3rd-party proxy

Contact your proxy provider to check the current amount of traffic and top it up if necessary.

Check the connection status

Check the proxy connection if your proxy still has traffic:

  1. Open your profile settings and navigate to the “Proxy” section
  2. Click “Check proxy” or “Get new IP” – this will test the connection

Here’s what the results mean:

  • Proxy check passed: Multilogin connected to your proxy and got everything it needs
  • Proxy check failed: the root cause found, your proxy is offline – replace it to continue working in this profile or get a new IP

Nothing helps?

We'll be glad to help out! Just send us your logs and proxy details, if you don't use Multilogin proxy. These include your proxy IP, port, login, and password. 

Logs

  1. Recreate the issue or wait until the error message appears
  2. Archive the logs folder found in these locations:
    1. Windows: C:\Users\%username%\mlx
    2. macOS: /Users/%username%/mlx
    3. Linux: /home/%username%/mlx
  3. Email support at [email protected] with:
    1. A clear description of the issue
    2. The archived logs folder attached
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In this article

  • Check your proxy traffic
  • Multilogin proxy
  • 3rd-party proxy
  • Check the connection status
  • Nothing helps?

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© 2025 Multilogin. All rights reserved.

  • Privacy policy
  • Terms of service
  • Cookie policy
  • ANTIDETECT PLATFORM

    • Antidetect browser
    • Mobile antidetect browser
    • Headless browser
    • Multilogin residential proxies
    • Multi-account management
    • Web automation
  • RESOURCES

    • Knowledge base
    • API documentation
    • Glossary
    • Blog
    • Multilogin 6 download
    • Server status
    • Release notes
  • MULTI-ACCOUNT MANAGEMENT

    • Create multiple Facebook accounts
    • Create multiple LinkedIn accounts
    • Create multiple Amazon accounts
    • Create multiple eBay accounts
    • Create multiple Gmail accounts
    • Create multiple Discord accounts
  • COMPARISON

    • Multilogin vs. Gologin
    • Multilogin vs. Adspower
    • Multilogin vs. Dolphin Anty
    • Multilogin vs. Incognition
    • Multilogin vs. Octo Browser
  • PLATFORM PROXIES

    • Google proxy
    • Facebook proxy
    • Reddit proxy
    • Twitter proxy
    • Amazon proxy
    • LinkedIn proxy
  • GEO PROXIES

    • Japan proxy
    • UK proxy
    • USA proxy
    • China proxy
    • Canada proxy
    • India proxy
  • GET IN TOUCH

    • 24/7 support: [email protected]
    • Contact sales
    • Affiliate program
    • Careers
  • Privacy policy
  • Terms of service
  • Cookie policy

© 2025 Multilogin. All rights reserved.

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