Running into a “Wrong proxy data” error when trying to launch a profile? Don’t worry – this is usually a quick fix. It means there’s an issue with your proxy, either your traffic is used up or the current IP isn’t working. Let’s sort it out together!

Check proxy traffic

Multilogin proxy

First, check the proxy traffic in the bottom-left corner of the app:

Then, top up your Multilogin proxy, if the traffic has run out: 

Top up proxy

1. Choose a proxy package that suits you best
2. Let our support team know about your choice, and they will guide you with the next steps

Coming soon: we're adding a feature that lets you top up proxy traffic directly – no support needed! 

 

 

 

Check proxy connection status

Check the proxy connection if your proxy still has traffic:

1. Open your profile settings and navigate to the “Proxy” section
2. Click “Check proxy” or “Get new IP” – this will test the connection

Here’s what the results mean:

• Proxy check passed: Multilogin connected to your proxy and got everything it needs
• Proxy check failed: the root cause found, your proxy is offline – replace it to continue working in this profile or get a new IP

Nothing helps?

We'll be glad to help out! Just send us your logs and proxy details, if you don't use Multilogin proxy. These include your proxy IP, port, login, and password.