Getting a “Wrong proxy data” error when launching a profile? Don’t worry – it’s likely a quick fix. 

This error usually means your Multilogin proxy traffic is all used up, or the current IP is offline. Let's explore these options together ⬇️

Check your proxy traffic

Multilogin proxy

First, check the proxy traffic in the top-right conner of the app:

• Blue number: proxy still has traffic
• Red negative number: no more traffic

Then, top up your Multilogin proxy, if the traffic has run out: 

3rd-party proxy

Contact your proxy provider to check the current amount of traffic and top it up if necessary.

Check the connection status

Check the proxy connection if your proxy still has traffic:

1. Open your profile settings and navigate to the “Proxy” section
2. Click “Check proxy” or “Get new IP” – this will test the connection

Here’s what the results mean:

• Proxy check passed: Multilogin connected to your proxy and got everything it needs
• Proxy check failed: the root cause found, your proxy is offline – replace it to continue working in this profile or get a new IP

Nothing helps?

We'll be glad to help out! Just send us your logs and proxy details, if you don't use Multilogin proxy. These include your proxy IP, port, login, and password.