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Account & Subscription FAQ
Written by Yelena Varabyeva
Updated on December 12th, 2024
Table of contents
Can I use the same subscription on multiple devices at the same time?
It is possible to launch an account with any subscription type on multiple computers at the same time, as there's no binding to hardware.
Can I change my email?
Due to current technical limitations, we are unable to change your Multilogin app or billing email address. We understand that this functionality is much needed, and we are working on adding it as soon as possible.
Can I update my billing details?
To ensure the safety of your account, editing the details is disabled in your account. However, we can still update them for you from our end. Contact support and we’ll help you out!
Do you delete the data of a cancelled account?
Your data is saved on our cloud servers and won’t be lost if you miss the due date and your account gets cancelled. You will regain access to it as soon as the subscription is paid.
Per our Terms of Service, we keep your data for 3 months after subscription termination – after that, the data may be deleted permanently.