Why do you have two billing systems?

Just like our apps, our billing system has evolved. Right now, we have two generations running side by side, but we're working on merging everything into a single, improved platform soon to make things smoother for you!

Which billing system do I use?

• New billing: Multilogin X users who registered on or after October 23, 2024
• Old billing: Multilogin 6 and Multilogin X users who registered before October 23, 2024

What payment methods do you accept? Do you accept wire transfers?

Yes! We accept a variety of payment methods, including credit cards and cryptocurrency. Wire transfers are also available – contact our support team for details.

Can I pay in another currency?

We only accept payments in EUR and cryptocurrencies. If you choose to pay in a different currency, the amount will be automatically converted according to your bank’s exchange rate.

What are the available billing cycles?

You can choose between monthly and annual billing cycles. Annual plans come with a discount, so it's a great way to save!

Will I get notified before my subscription renews?

Absolutely! We send out renewal reminders before your subscription is charged, so you won’t be caught off guard.

Can I use the same subscription on multiple devices at the same time?

You can log into your account on multiple computers at the same time, no matter which subscription type you have. There’s no hardware binding, so you're free to switch devices as needed.

Can I change my email?

Right now, it’s not possible to change your Multilogin app or billing email due to technical limitations. We know this is important, and we’re actively working on making it available soon.

What if I want to receive crypto payment links at another email?

At the moment, crypto invoices are sent to your registered email and can’t be redirected. If this changes, we’ll update our users.

What if I pay with crypto but can’t access my inbox?

If you lose access to your email, reach out to our support team ASAP. We’ll verify your payment and help you regain access.

Can I update my billing details?

For security reasons, you can’t edit your account details yourself. But no worries – we can update them for you! Just contact our support team, and we’ll take care of it. 

Do you delete the data of a cancelled account?

Your data is saved on our cloud servers and won’t be lost if you miss the due date and your account gets cancelled. You will regain access to it as soon as the subscription is paid.