How to fix startup issues in Multilogin
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( Updated on January 24th, 2025 )
Updated on January 24th, 2025
Can’t start Multilogin or stuck in a loading loop?
Don’t stress – it’s an easy fix. Let’s go through some quick solutions and get you up and running in no time!
Sync system timezone
Timezone
If your system timezone isn’t syncing properly, just follow these steps to get it back on track:
Windows
- Disconnect the agent and log out of your Multilogin account
- Go to your Windows settings by clicking "Start" → “Settings”
- Choose the "Time & language" section → “Date & time”
- Enable the "Set time zone automatically" and “Set time automatically” settings, and click “Sync now”
macOS
- Disconnect the agent and log out of your Multilogin account
- Go to System Settings → “General”
- Choose the “Date & Time” section
- Enable the “Set time and date automatically” and “Set time zone automatically using your current location” settings
Can’t sync the date or time because the “Set time zone automatically” option is unavailable? Go to your location settings and turn on your original location to enable it. Once that’s done, the button will become active.
Windows
- Go to your Windows settings by clicking “Start” → “Settings”
- Choose “Privacy & security” → “Location”
- Enable the options “Location services” and "Let apps access your location”
macOS
- Go to “System settings” → “General”
- Choose the “Privacy & Security” section
- Turn on the “Location services”
Check 3rd-party apps
3rd-party apps
Apps like antivirus programs, firewalls, VPNs, or proxy tools (for example, Proxifier, SocksEscort) can interfere with Multilogin.
Here are some quick fixes:
- Uninstall these apps
- If you do need them, disable the apps temporarily or add Multilogin to their whitelist in the settings
This should help resolve the issue and keep everything running smoothly!
How to resolve conflicts with 3rd-party apps on Windows
Antivirus apps
- Go to “Settings” → “Privacy & security” → “Windows Security” → “Virus & threat protection”
- Choose “Manage settings” and then turn off all the parameters in the displayed window
Firewalls
- Go to “Settings” → “Privacy & security” → “Windows Security” → “Firewall & network protection”
- Turn off all the parameters in the displayed window
VPNs
Uninstall VPN applications:
- Open “Control Panel” →” Programs” → “Programs and Features”
- Right-click the VPN applications → “Uninstall”
Disable VPN applications: open the menu in the task bar → right-click the VPN apps → click “Quit”
Turn off VPN extensions in browser: don't forget to check and turn off VPN extensions that you installed in your browser, for example, Chrome:
How to resolve conflicts with 3rd-party apps on macOS
macOS security system
If the application got restricted from the macOS security system, you can access it by the following way:
- Open “System Settings” → “Privacy & Security” → “Security”
- Click “Open anyway” for the apps
It is also recommended to change “Allow applications from” value to “App Store & Known Developers”.
Antivirus apps
- Go to “Finder” → “Go” → “Application”
- Right click the antivirus apps → “Move to Trash/ Move to Bin”
Firewalls
- Open “Apple menu” → “System Preferences” → “Security & Privacy”
- Go to the “Firewall” tab and click “Turn off Firewall”
VPNs
Uninstall VPN applications:
- Go to “Finder” → “Go” → “Application”
- Right-click the VPN apps → “Move to Trash/ Move to Bin”
Disable VPN applications: right-click the VPN apps on the menu bar → choose “Quit <name of app>”.
Turn off VPN extensions in browser: don't forget to check and turn off VPN extensions that you installed in your browser, for example Safari:
- Choose “Safari” → “Settings” (or “Preferences”) → click “Extensions”
- To turn off an extension, deselect its checkbox
Check the ISP
ISP
Sometimes, internet service providers (ISPs) block proxy providers or even Multilogin itself. Here’s how to test and work around it:
- Try connecting through a VPN: this can bypass ISP restrictions
- Switch networks: use a different Wi-Fi, or turn your phone into a hotspot with mobile data
- Check your speed: if your current ISP is slow, changing networks might also improve performance.
If the issue resolves with these steps, it’s likely your ISP causing the trouble.
Refresh components
Deps
This action is completely safe! It refreshes the app components needed for Multilogin to work smoothly. No data will be lost during the process, so you're good to go! 😊
Avoid deleting the mlx folder, as this may result in a complete or partial data loss.
- Disconnect the agent
- Go to the mlx folder:
- Windows:
C:\Users\%username%\mlx - macOS:
/Users/%username%/mlx - Linux:
/home/%username%/mlx
- Windows:
- Delete the deps folder
- Connect the agent to get things rolling
- Start any profile – this will automatically kick off the components download process
Nothing helps?
If the issue persists – even after trying all the steps in this article – send us your logs. We’ll investigate and help you out 🛠️
Logs
- Recreate the issue or wait until the error message appears
- Archive the logs folder found in these locations:
- Windows:
C:\Users\%username%\mlx - macOS:
/Users/%username%/mlx - Linux:
/home/%username%/mlx
- Windows:
- Email support at [email protected] with:
- A clear description of the issue
- The archived logs folder attached
