Not getting enough info from the logs? Try using a HAR (HTTP archive) file – it gives our support team extra details to help solve your issue faster. This file captures all the requests and responses between your browser and the Multilogin X page. Want to know how to get that file? Read and follow the steps below.

Step 1: open the DevTools

1. Open Multilogin X page
2. Right-click anywhere on the page and select Inspect

Step 2: go to the “Network” tab

In the Developer Tools panel, click on the Network tab.

Step 3: ensure recording is active

1. Look for a circular “Record” button (often red or black). If it's black, click it once to start recording. A red circle indicates recording is active
   
2. Also make sure to make active the following options below. They will help you to save the logs even if you go to other pages or refresh:
   1. “Preserve log” checkbox:
      
   2. “Disable cache” checkbox:
      

Step 4: reproduce issue

1. With Developer Tools open and recording, perform the actions that cause the issue to occur (for example, refresh the page, scroll down, click a button)
2. Allow the page to load completely, and continue recording for a few seconds after seeing the issue

Step 5: save the HAR file

1. Once you've reproduced the issue and captured the relevant network traffic, click the “Export HAR” button
2. Save it as the .har file and give it a name (e.g., access-denied.har)

Step 6: send it to support team

1. If you have not sent the logs before, consider collecting them too: How to send logs to support in Multilogin X
2. Email support at [email protected] with:
   1. A clear description of the issue
   2. The archived logs attached