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How to fix Android profile issues in Multilogin 6
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( Updated on March 11th, 2026 )
Updated on March 11th, 2026
⚠️ Still using Legacy Multilogin 6? You are missing the good stuff!
The new Multilogin lets you run browser profiles and Android cloud phones in one workspace – manage desktop and mobile accounts without extra tools or devices.
⚡ Want to join the migration queue? Download the latest Multilogin 6 version (scroll to the bottom of the page), open it and click “Migrate”.
- 🖥️ Better workspace: Web interface • Desktop app • Dark mode • 2FA
- 🧑💻 Mobile + browser accounts together: Android cloud phones • Mimic and Stealthfox browsers
- 🌐 Faster setup: Profile and proxy templates • Extension manager
- 💾 Flexible profile storage: Local profiles • Cloud profiles • Storage converter
- ⚡ Productivity tools: Profile folders & tags • Column manager • Running profiles manager • Trash bin • Copy profile ID
- 🤖 Automation ready: API access in all plans • Selenium / Puppeteer / Playwright support • CLI tool • Script runner
👉 Curious what else changed? Read New Multilogin version: how is it different from Multilogin 6.
Running into trouble with mobile profiles? You might face one of these two problems:
- Dimensions not showing (Windows): mobile profile dimensions aren’t displayed because of compatibility issues with custom device settings
- Android profile crashes (macOS/Windows): mobile profiles might crash or show a gray screen due to similar compatibility problems
There might be other small indicators of issues with Android profiles. Don’t worry, though – there’s an easy fix for most of them!
The simple solution
Add the following line to the app.properties file in your .multiloginapp.com folder:
multiloginapp.mobile.use_custom_device=false
Here's how:
app.properties
Windows
- Close Multilogin
- Go the
C:\Users\%username%\.multiloginapp.comdirectory - Open the
app.propertiesfile with any text editor (for example, Notepad) - Make the necessary changes and save the file
- Launch Multilogin again and the changes will apply
Alternatively, you can go to "My account" in the Multilogin app and click "Open logs directory", then close Multilogin. In the window that will open, go one folder up. Afterwards, proceed from step 3.
macOS
- Close Multilogin
- Open your user directory in Finder
- Press
Cmd + Shift + .(period) to show hidden files - Go to the folder
.multiloginapp.com - Open the
app.propertiesfile with any text editor (for example, Notepad) - Make the necessary changes and save the file
- Launch Multilogin again and the changes will apply
Linux
- Close Multilogin
- Go the
/home/%username%/.multiloginapp.comdirectory - Open the
app.propertiesfile with any text editor (for example, Notepad) - Make the necessary changes and save the file
- Launch Multilogin again and the changes will apply
Alternatively, you can go to "My account" in the Multilogin app and click "Open logs directory", then close Multilogin. In the window that will open, go one folder up. Afterwards, proceed from step 3.
Quick heads-up: after applying this fix, the OS might show as Android 6 instead of Android 10. This is a known issue, but it won’t affect functionality.
