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Multilogin X
Multilogin 6
How to fix proxy connection issues in Multilogin 6
Written by Yelena Varabyeva
Updated on January 22nd, 2025
Table of contents
Many profile problems are caused by broken proxies. If you’re seeing errors like:
Failed to get IP data: can't connect through proxy
Connection test failed
Proxy error
ERR_CONNECTION_CLOSED
ERR_CONNECTION_RESET
ERR_TIMED_OUT
It’s likely an issue with your proxy provider.
First things first: test your proxy to ensure it’s working properly in Multilogin. Follow his guide to check it.
Once you’ve confirmed the proxy isn’t the problem, move on to the steps below to get things running smoothly. Let’s fix it!
Check 3rd-party apps
3rd-party apps
Apps like antivirus programs, firewalls, VPNs, or proxy tools (e.g., Proxifier, SocksEscort) can interfere with Multilogin.
Here are some quick fixes:
- Uninstall these apps if you don’t need them
- If you do need them, disable the apps temporarily or add Multilogin to their whitelist in the settings
This should help resolve the issue and keep everything running smoothly!
Check the ISP
ISP
Sometimes, internet service providers (ISPs) block proxy providers or even Multilogin itself. Here’s how to test and work around it:
- Try connecting through a VPN: this can bypass ISP restrictions
- Switch networks: use a different Wi-Fi, or turn your phone into a hotspot with mobile data
- Check your speed: if your current ISP is slow, changing networks might also improve performance.
If the issue resolves with these steps, it’s likely your ISP causing the trouble 🌐
Refresh components
Deps MLA
This action is completely safe! It refreshes the app components needed for Multilogin to work smoothly. No data will be lost during the process, so you're good to go! 😊
Windows
- Close Multilogin
- Go the
C:\Users\%username%\.multiloginapp.com\datadirectory - Delete the deps folder
- Launch Multilogin and wait until browser components are redownloaded and the green progress bar at the top disappears
Alternatively, you can go to "My account" in the Multilogin app and click "Open logs directory", then close Multilogin. In the window that will open, go one folder up and enter the data folder. Afterwards, proceed from step 3.
macOS
- Close Multilogin
- Open your user directory in Finder
- Press
Cmd + Shift + .(period) to show hidden files - Go to the folder .multiloginapp.com → data
- Delete the deps folder
- Launch Multilogin and wait until browser components are redownloaded and the green progress bar at the top disappears
Linux
- Close Multilogin
- Go the
/home/%username%/.multiloginapp.com/datadirectory - Delete the deps folder
- Launch Multilogin and wait until browser components are redownloaded and the green progress bar at the top disappears
Alternatively, you can go to "My account" in the Multilogin app and click "Open logs directory", then close Multilogin. In the window that will open, go one folder up and enter the data folder. Afterwards, proceed from step 3.
Nothing helps?
If you still can't launch a profile, send us your proxy details (IP or hostname, port, login, and password) and logs. We’ll investigate and provide the best solution for you!
Logs MLA
- Restart Multilogin
- Recreate the issue and try to reproduce the error message received
- Go to "My account"
- Click "Open logs directory"
- Archive all log files in the folder
- Send the ZIP or RAR file to [email protected]
