How to fix Android profile issues in Multilogin 6

Written by Yelena V ( Updated on March 14th, 2025 )

Updated on March 14th, 2025

Running into trouble with mobile profiles? You might face one of these two problems:

Dimensions not showing (Windows): mobile profile dimensions aren’t displayed because of compatibility issues with custom device settings
Android profile crashes (macOS/Windows): mobile profiles might crash or show a gray screen due to similar compatibility problems

There might be other small indicators of issues with Android profiles. Don’t worry, though – there’s an easy fix for most of them!

The simple solution

Add the following line to the app.properties file in your .multiloginapp.com folder:

multiloginapp.mobile.use_custom_device=false

Here's how:

app.properties

Windows

Close Multilogin
Go the C:\Users\%username%\.multiloginapp.com directory
Open the app.properties file with any text editor (for example, Notepad)
Make the necessary changes and save the file
Launch Multilogin again and the changes will apply

Alternatively, you can go to "My account" in the Multilogin app and click "Open logs directory", then close Multilogin. In the window that will open, go one folder up. Afterwards, proceed from step 3.

macOS

Close Multilogin
Open your user directory in Finder
Press Cmd + Shift + . (period) to show hidden files
Go to the folder .multiloginapp.com
Open the app.properties file with any text editor (for example, Notepad)
Make the necessary changes and save the file
Launch Multilogin again and the changes will apply

Linux

Close Multilogin
Go the /home/%username%/.multiloginapp.com directory
Open the app.properties file with any text editor (for example, Notepad)
Make the necessary changes and save the file
Launch Multilogin again and the changes will apply

Quick heads-up: after applying this fix, the OS might show as Android 6 instead of Android 10. This is a known issue, but it won’t affect functionality.

Troubleshooting common issues

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