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  • How to fix Android profile issues in Multilogin 6

How to fix Android profile issues in Multilogin 6

Written by Yelena V ( Updated on March 14th, 2025 )

Updated on March 14th, 2025

Running into trouble with mobile profiles? You might face one of these two problems:

  • Dimensions not showing (Windows): mobile profile dimensions aren’t displayed because of compatibility issues with custom device settings
  • Android profile crashes (macOS/Windows): mobile profiles might crash or show a gray screen due to similar compatibility problems

There might be other small indicators of issues with Android profiles. Don’t worry, though – there’s an easy fix for most of them!

The simple solution

Add the following line to the app.properties file in your .multiloginapp.com folder:

multiloginapp.mobile.use_custom_device=false

Here's how:

app.properties

Windows

  1. Close Multilogin
  2. Go the C:\Users\%username%\.multiloginapp.com directory
  3. Open the app.properties file with any text editor (for example, Notepad)
  4. Make the necessary changes and save the file
  5. Launch Multilogin again and the changes will apply

Alternatively, you can go to "My account" in the Multilogin app and click "Open logs directory", then close Multilogin. In the window that will open, go one folder up. Afterwards, proceed from step 3.

 
 

macOS

  1. Close Multilogin
  2. Open your user directory in Finder
  3. Press Cmd + Shift + . (period) to show hidden files
  4. Go to the folder .multiloginapp.com
  5. Open the app.properties file with any text editor (for example, Notepad)
  6. Make the necessary changes and save the file
  7. Launch Multilogin again and the changes will apply
 
 

Linux

  1. Close Multilogin
  2. Go the /home/%username%/.multiloginapp.com directory
  3. Open the app.properties file with any text editor (for example, Notepad)
  4. Make the necessary changes and save the file
  5. Launch Multilogin again and the changes will apply

Alternatively, you can go to "My account" in the Multilogin app and click "Open logs directory", then close Multilogin. In the window that will open, go one folder up. Afterwards, proceed from step 3.

 
 

Quick heads-up: after applying this fix, the OS might show as Android 6 instead of Android 10. This is a known issue, but it won’t affect functionality.

 

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© 2025 Multilogin. All rights reserved.

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Multilogin abstract watermark
  • ANTIDETECT PLATFORM

    • Antidetect browser
    • Residential proxies
    • Mobile antidetect browser
    • Multi-account management
    • Headless browser
    • Web automation
    • AI Quick Action Automation
  • MULTI-ACCOUNTING

    • Create multiple Facebook accounts
    • Create multiple Gmail accounts
    • Create multiple LinkedIn accounts
    • Create multiple Amazon accounts
    • Create multiple Onlyfans accounts
    • Create multiple Twitter accounts
    • Create multiple TikTok accounts
  • GEO PROXIES

    • UK proxy
    • USA proxy
    • Japan proxy
    • India proxy
    • Pakistan proxy
    • China proxy
    • New Zealand proxy
  • RESOURCES

    • Knowledge base
    • API documentation
    • Glossary
    • Blog
    • Multilogin 6 download
    • Server status
    • Release notes
  • COMPARISON

    • Multilogin vs. Gologin
    • Multilogin vs. Adspower
    • Multilogin vs. Dolphin Anty
    • Multilogin vs. Incognition
    • Multilogin vs. Octo Browser
    • Multilogin vs. Undetectable
    • Multilogin vs. MoreLogin
  • PLATFORM PROXIES

    • Mobile proxy
    • Reddit proxy
    • Facebook proxy
    • SOCKS5 proxy
    • Instagram proxy
    • Onlyfans proxy
    • LinkedIn proxy
  • FREE TOOLS

    • Online URL to text converter
  • GET IN TOUCH

    • Contact 24/7 support
      [email protected]
    • Contact sales
    • Referral program
    • Affiliate program
    • Pricing page
    • Careers
Multilogin abstract watermark
  • Privacy policy
  • Terms of service
  • Cookie policy

© 2025 Multilogin. All rights reserved.

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