• Website
  • Server status
  • API documentation
  • Blog
Telegram Icon Community
EN
English
Português
Русский
中文 (中国)
Tiếng Việt
Log in Try for €3.99
  • Website
  • Server status
  • API documentation
  • Blog
  • Telegram Icon Community
  • English (US)
    English
    Português
    Русский
    中文 (中国)
    Tiếng Việt
Log in View Plans

Troubleshooting basics

Learn how to disconnect and reconnect your agent, reinstall app components, and send logs to support – all in a few simple steps!

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Troubleshooting basics
  • Common errors
  • Common issues
  • Home
  • Multilogin X
  • Solutions to common issues
  • Troubleshooting basics
  • How to send logs to support

How to send logs to support

Written by Yelena V ( Updated on January 16th, 2025 )

Updated on January 16th, 2025

Having trouble with the app? Sending us your logs can be a game-changer! Think of logs as the app’s “black box” – they record what’s happening behind the scenes.

By checking your logs, we can:

  • Pinpoint what caused the issue (like errors or crashes)
  • Understand what was happening right before the problem
  • Quickly find the best fix for you

Good to know: logs don’t contain personal info, just technical details about the app’s performance.

 

Ready to share them? Follow these steps:

Logs

  1. Recreate the issue or wait until the error message appears
  2. Archive the logs folder found in these locations:
    1. Windows: C:\Users\%username%\mlx
    2. macOS: /Users/%username%/mlx
    3. Linux: /home/%username%/mlx
  3. Email support at [email protected] with:
    1. A clear description of the issue
    2. The archived logs folder attached
Your browser does not support HTML5 video.

 

Was this article helpful?

Give feedback about this article

Multilogin community

Stay informed, share your thoughts, and engage with others!

Join us on Telegram

Read more on the topic

blogpost img

10 Best Datacenter Proxies for Web Scraping (2025 Edition)

Apr 2, 2025 5 min read
Google SERP Img

What is a Google SERP Proxy and Why Should You Care?

Apr 1, 2025 6 min read
UK Proxy Img

What Are Dedicated UK Proxies? Everything You Need to Know

Apr 1, 2025 6 min read
art-icon

Related Articles

  • How to fix proxy connection issues in Multilogin 6
  • How to fix startup issues in Multilogin
  • How to fix agent connection issues

ANTIDETECT PLATFORM

  • Antidetect browser
  • Mobile antidetect browser
  • Headless browser
  • Multilogin residential proxies
  • Multi-account management
  • Web automation

RESOURCES

  • Knowledge base
  • API documentation
  • Glossary
  • Blog
  • Multilogin 6 download
  • Server status
  • Release notes

PLATFORM PROXIES

  • Google proxy
  • Facebook proxy
  • Reddit proxy
  • Twitter proxy
  • Amazon proxy
  • LinkedIn proxy

GEO PROXIES

  • Japan proxy
  • UK proxy
  • USA proxy
  • China proxy
  • Canada proxy
  • India proxy

MULTI-ACCOUNT MANAGEMENT

  • Create multiple Facebook accounts
  • Create multiple LinkedIn accounts
  • Create multiple Amazon accounts
  • Create multiple eBay accounts
  • Create multiple Gmail accounts
  • Create multiple Discord accounts

COMPARISON

  • Multilogin vs. Gologin
  • Multilogin vs. Adspower
  • Multilogin vs. Dolphin Anty
  • Multilogin vs. Incognition
  • Multilogin vs. Octo Browser

GET IN TOUCH

  • Contact 24/7 support
    [email protected]
  • Contact sales
  • Affiliate program
  • Careers

© 2025 Multilogin. All rights reserved.

  • Privacy policy
  • Terms of service
  • Cookie policy
  • ANTIDETECT PLATFORM

    • Antidetect browser
    • Mobile antidetect browser
    • Headless browser
    • Multilogin residential proxies
    • Multi-account management
    • Web automation
  • RESOURCES

    • Knowledge base
    • API documentation
    • Glossary
    • Blog
    • Multilogin 6 download
    • Server status
    • Release notes
  • MULTI-ACCOUNT MANAGEMENT

    • Create multiple Facebook accounts
    • Create multiple LinkedIn accounts
    • Create multiple Amazon accounts
    • Create multiple eBay accounts
    • Create multiple Gmail accounts
    • Create multiple Discord accounts
  • COMPARISON

    • Multilogin vs. Gologin
    • Multilogin vs. Adspower
    • Multilogin vs. Dolphin Anty
    • Multilogin vs. Incognition
    • Multilogin vs. Octo Browser
  • PLATFORM PROXIES

    • Google proxy
    • Facebook proxy
    • Reddit proxy
    • Twitter proxy
    • Amazon proxy
    • LinkedIn proxy
  • GEO PROXIES

    • Japan proxy
    • UK proxy
    • USA proxy
    • China proxy
    • Canada proxy
    • India proxy
  • GET IN TOUCH

    • 24/7 support: [email protected]
    • Contact sales
    • Affiliate program
    • Careers
  • Privacy policy
  • Terms of service
  • Cookie policy

© 2025 Multilogin. All rights reserved.

Expand