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How to send logs to support in Multilogin
Written by
( Updated on October 19th, 2026 )
Updated on October 19th, 2026
Send Multilogin logs to Support when an issue needs further investigation. Reproduce the problem first so the latest log entries capture what happened.
➡️ Reproduce the issue → open the Multilogin logs folder → archive it → email the archive to Support with the exact error and the steps that caused it.
Use this when a troubleshooting article asks you to send logs or Support requests them.
By checking your logs, we can:
- Pinpoint what caused the issue (like errors or crashes)
- Understand what was happening right before the problem
- Quickly find the best fix for you
Good to know: logs don’t contain personal info, just technical details about the app’s performance.
Ready to share them? Follow these steps:
Logs
- Recreate the issue or wait until the error message appears
- Archive the logs folder found in these locations:
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Windows:
C:\Users\%username%\mlx -
macOS:
/Users/%username%/mlx -
Linux:
/home/%username%/mlx
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Windows:
- Email support at [email protected] with:
- A clear description of the issue
- The archived logs folder attached
