Step 1: check your account and subscription

Before starting the migration, make sure you have the following:

• Install the special migration build: request support to provide you with the latest version of the migration tool.
• Paid Multilogin 6 subscription: only Owner accounts (paid users) are able to migrate profiles. Migration can't be performed by team members.
• Account credentials: ensure you remember the email and password for both your Multilogin 6 and Multilogin X accounts. If you don’t yet have a Multilogin X account, one will be created automatically during the migration.
   

Step 2: prepare your profiles for migration

To make the migration process smoother, follow these preparation steps:

1. Organize profiles: group your profiles into sets of 1–100 profiles per group. This is important because migrating large groups of profiles at once can take time, and smaller batches help prevent connection issues
2. Launch the profiles to get the latest core: all the profiles you plan to migrate need to be launched in Multilogin 6 before you start the migration

Step 3: start the migration

Once everything is ready, you can begin the migration process.

1. Create or pick a group of profiles that you'd like to migrate
2. Remember the name of the group (its exact spelling) or save it in your notes 
3. Log out of Multilogin 6 migration build: click “My account” → “Log out”
    

4. Click “Migrate to Multilogin X” on the welcome page
5. Fill out all the fields and click “Start migration to Multilogin X”
    

Step 4: monitor the migration progress

During the migration, you’ll see real-time progress in the app. If you’re migrating multiple profiles, you can track each one individually.

Once the migration begins, make sure to keep the app open and avoid closing or updating it until the process is complete. A stable internet connection will help ensure the migration finishes smoothly.
 

Once completed, you can download a report, continue to Multilogin X or migrate another group of profiles.
 

Step 5: check your profiles in Multilogin X

Once the migration is complete, you can immediately start using your profiles in Multilogin X. All the migrated profiles should be fully functional and ready to use.

However, note that profiles migrated to Multilogin X will no longer sync with Multilogin 6. If you continue to use them in both apps after migration, this may cause data discrepancies or account issues.

Also, be aware that you can only migrate each profile once. Once the migration is finished, any changes made in Multilogin 6 won’t be reflected in Multilogin X.

Step 6 (team owners only): manage your team's permissions

If you’re working with a team, your team members will automatically retain access to the groups they were assigned to in Multilogin 6. However, please note that Multilogin X uses a new system of team roles and permissions. All team members migrated from Multilogin 6 will be given Launcher permissions by default. As the product owner, you’ll need to manually assign new roles and permissions as needed.

Step 7: post-migration steps and troubleshooting

After migration, you can use Multilogin X as normal. If you encounter any issues, you’ll receive a migration report via email that can help you troubleshoot any problems.

Learn more: troubleshooting

Profiles are failed to migrate

Check if you've followed migration requirements: 

• Profiles have the latest core (were launched before the migration attempt)
• Profiles are placed in groups 1-100 each
• Profiles are not mobile (the migration tool can't transfer them yet)

Migrated profiles are not launching in Multilogin X

Make sure to complete these steps:

1. Check if your system meets our requirements
2. Make sure the agent is connected – it is a desktop app that runs in the background and makes it possible to launch profiles
3. Click “Edit” → “Check proxy” – if the check fails, the issue is caused by the proxy being offline

Is self-check doesn't help, report the issue to us

Send the following details to our support team:

• An error message you are getting
• An archive with application log files
• A list of IDs or names of profiles that can not be launched (copy them from profile URLs)