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- How to fix a profile stuck on status “Active” in Multilogin 6
How to fix a profile stuck on status “Active” in Multilogin 6
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( Updated on March 11th, 2026 )
Updated on March 11th, 2026
⚠️ Still using Legacy Multilogin 6? You are missing the good stuff!
The new Multilogin lets you run browser profiles and Android cloud phones in one workspace – manage desktop and mobile accounts without extra tools or devices.
⚡ Want to join the migration queue? Download the latest Multilogin 6 version (scroll to the bottom of the page), open it and click “Migrate”.
- 🖥️ Better workspace: Web interface • Desktop app • Dark mode • 2FA
- 🧑💻 Mobile + browser accounts together: Android cloud phones • Mimic and Stealthfox browsers
- 🌐 Faster setup: Profile and proxy templates • Extension manager
- 💾 Flexible profile storage: Local profiles • Cloud profiles • Storage converter
- ⚡ Productivity tools: Profile folders & tags • Column manager • Running profiles manager • Trash bin • Copy profile ID
- 🤖 Automation ready: API access in all plans • Selenium / Puppeteer / Playwright support • CLI tool • Script runner
👉 Curious what else changed? Read New Multilogin version: how is it different from Multilogin 6.
If you’re trying to use a Multilogin profile, but it’s stuck on the “Active” status, don’t worry – it’s an issue that can usually be fixed in just a few steps.
Why this happens
When a browser profile is closed, Multilogin releases it so it can be used again. However, if the session doesn’t close properly – like if the app crashed, your internet connection dropped, or the process was interrupted – the profile might remain stuck in an “Active” state.
Avoid switching devices or networks while a session is running to ensure smooth profile closures.
How to fix it
Option 1: check for other sessions
Verify that the profile isn’t open in another Multilogin instance or device. Close any duplicate sessions that might be running.
Option 2: disable the active session lock
- Go to “Edit profile”
- Open the “Advanced” menu
- Go to “Other” and disable “Active session lock”
Re-enable the active session lock once the “Active” status disappears.
Option 3: close Multilogin
Close Multilogin on all the devices where it has been in use, so that no lingering processes are interfering. Restart the devices if necessary.
With these steps, you should be able to fix a profile stuck on “Active” quickly and get back to work. If you need more help, our support team is just a message away! 🚀
