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How to fix a profile stuck on “Active” status
Written by Yelena Varabyeva
Updated on January 27th, 2025
Table of contents
If you’re trying to use a Multilogin profile, but it’s stuck on the “Active” status, don’t worry – it’s an issue that can usually be fixed in just a few steps.
Why this happens
When a browser profile is closed, Multilogin releases it so it can be used again. However, if the session doesn’t close properly – like if the app crashed, your internet connection dropped, or the process was interrupted – the profile might remain stuck in an “Active” state.
Avoid switching devices or networks while a session is running to ensure smooth profile closures.
How to fix it
Option 1: check for other sessions
Verify that the profile isn’t open in another Multilogin instance or device. Close any duplicate sessions that might be running.
Option 2: disable the active session lock
- Go to “Edit profile”
- Open the “Advanced” menu
- Go to “Other” and disable “Active session lock”
Re-enable the active session lock once the “Active” status disappears.
Option 3: close Multilogin
Close Multilogin on all the devices where it has been in use, so that no lingering processes are interfering. Restart the devices if necessary.
With these steps, you should be able to fix a profile stuck on “Active” quickly and get back to work. If you need more help, our support team is just a message away! 🚀