How to fix a profile stuck on “Active” status

Written by Yelena V ( Updated on January 27th, 2025 )

Updated on January 27th, 2025

If you’re trying to use a Multilogin profile, but it’s stuck on the “Active” status, don’t worry – it’s an issue that can usually be fixed in just a few steps.

Why this happens

When a browser profile is closed, Multilogin releases it so it can be used again. However, if the session doesn’t close properly – like if the app crashed, your internet connection dropped, or the process was interrupted – the profile might remain stuck in an “Active” state.

Avoid switching devices or networks while a session is running to ensure smooth profile closures.

How to fix it

Option 1: check for other sessions

Verify that the profile isn’t open in another Multilogin instance or device. Close any duplicate sessions that might be running.

Option 2: disable the active session lock

Go to “Edit profile”
Open the “Advanced” menu
Go to “Other” and disable “Active session lock”

Re-enable the active session lock once the “Active” status disappears.

Option 3: close Multilogin

Close Multilogin on all the devices where it has been in use, so that no lingering processes are interfering. Restart the devices if necessary.

With these steps, you should be able to fix a profile stuck on “Active” quickly and get back to work. If you need more help, our support team is just a message away! 🚀