Common issues

This section has fixes for stuck updates, slow performance, account bans, cookie errors, connection problems, and more – get quick solutions and keep things running smoothly!

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How to fix a profile stuck on active status

How to fix a profile stuck on active status

Written by Yelena V ( Updated on September 15th, 2025 )

Updated on September 15th, 2025

If your Multilogin X profile is stuck on “Stop” and just won’t budge – don’t panic. It’s usually fixable in a few quick steps!

Why this happens

This usually happens when you close the browser profile with ❌ instead of stopping the profile from the dashboard.

Closing profiles the wrong way can lead to data loss. Always end sessions from the dashboard.

How to fix it

Double-check that the profile isn't running elsewhere (another device or browser instance)
Restart the agent using the guide How to disconnect and reconnect the agent
Reload the profile list and see if it returns to normal

Nothing helps?

If the profile’s still frozen after trying everything, reach out to our support team – we’ve got your back! 💬

Logs

Recreate the issue or wait until the error message appears
Archive the logs folder found in these locations:
1. Windows: C:\Users\%username%\mlx
2. macOS: /Users/%username%/mlx
3. Linux: /home/%username%/mlx
Email support at [email protected] with:
1. A clear description of the issue
2. The archived logs folder attached