• Website
  • Server status
  • API documentation
  • Blog
Telegram Icon Community
EN
English
Português
Русский
中文 (中国)
Tiếng Việt
Log in Try for €3.99
  • Website
  • Server status
  • API documentation
  • Blog
  • Telegram Icon Community
  • English (US)
    English
    Português
    Русский
    中文 (中国)
    Tiếng Việt
Log in View Plans

Troubleshooting common issues

Find solutions to frequent issues and optimize your Multilogin 6 experience. Access a quick-reference guides to fix problems effectively.

search icon

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Introduction to Multilogin 6
  • How to use Multilogin 6
    IP masking & proxy solutions
  • Team management & setup
  • Automating tasks with API
  • Migrating to Multilogin X
  • Troubleshooting common issues
  • Home
  • breadcrumb separator bar
  • Multilogin 6
  • breadcrumb separator bar
  • Troubleshooting common issues
  • breadcrumb separator bar
  • How to fix frozen "Update in progress... Loading [3] of 2 components" status

How to fix frozen "Update in progress... Loading [3] of 2 components" status

Written by Yelena V ( Updated on March 14th, 2025 )

Updated on March 14th, 2025

When you install or update the app, a green progress bar at the top shows browser components being downloaded. Normally, this takes 5–10 minutes, depending on your Internet speed. 

But sometimes, the process stalls, and the app starts downloading more components than the total number listed. 

Check the system

System specs

Multilogin doesn’t support older operating systems like:

  • macOS versions before Sonoma 14
  • Windows versions before 10
  • Linux versions before Ubuntu 20

What to do: 

Make sure your system meets the minimum requirements. You can quickly check the hardware and software specs in the article Will Multilogin X work on your device? Stay updated to avoid compatibility issues! 💻

Check the ISP

ISP

Sometimes, internet service providers (ISPs) block proxy providers or even Multilogin itself. Here’s how to test and work around it:

  • Try connecting through a VPN: this can bypass ISP restrictions
  • Switch networks: use a different Wi-Fi, or turn your phone into a hotspot with mobile data
  • Check your speed: if your current ISP is slow, changing networks might also improve performance.

If the issue resolves with these steps, it’s likely your ISP causing the trouble. 

Check 3rd-party apps

3rd-party apps

Apps like antivirus programs, firewalls, VPNs, or proxy tools (for example, Proxifier, SocksEscort) can interfere with Multilogin.

Here are some quick fixes:

  • Uninstall these apps
  • If you do need them, disable the apps temporarily or add Multilogin to their whitelist in the settings

This should help resolve the issue and keep everything running smoothly!

How to resolve conflicts with 3rd-party apps on Windows

Antivirus apps

  1. Go to “Settings” → “Privacy & security” → “Windows Security” → “Virus & threat protection”
Zight 2025-2-5 at 4.09.31 PM
  1. Choose “Manage settings” and then turn off all the parameters in the displayed window
 
 

Firewalls

  1. Go to “Settings” → “Privacy & security” → “Windows Security” → “Firewall & network protection”
Zight 2025-2-5 at 4.19.55 PM
  1. Turn off all the parameters in the displayed window
 
 

VPNs

Uninstall VPN applications:

  1. Open “Control Panel” →” Programs” → “Programs and Features”
  2. Right-click the VPN applications → “Uninstall”
Zight 2025-2-6 at 11.14.35 AM

Disable VPN applications: open the menu in the task bar → right-click the VPN apps → click “Quit” 

Zight 2025-2-6 at 11.21.47 AM

Turn off VPN extensions in browser: don't forget to check and turn off VPN extensions that you installed in your browser, for example, Chrome:

 
 

How to resolve conflicts with 3rd-party apps on macOS

macOS security system

If the application got restricted from the macOS security system, you can access it by the following way:

  1. Open “System Settings” → “Privacy & Security” → “Security”
  2. Click “Open anyway” for the apps

It is also recommended to change “Allow applications from” value to “App Store & Known Developers”.

 
Zight 2025-2-8 at 10.32.54 AM
 
 

Antivirus apps

  1. Go to “Finder” → “Go” → “Application”
  2. Right click the antivirus apps → “Move to Trash/ Move to Bin”
Zight 2025-2-8 at 2.03.24 PM

Some antivirus software for macOS has their own uninstallation tool (e.g., Kaspersky and Avast). 

 
 
 

Firewalls

  1. Open “Apple menu” → “System Preferences” → “Security & Privacy”
  2. Go to the “Firewall” tab and click “Turn off Firewall”
 
 

VPNs

Uninstall VPN applications:

  1. Go to “Finder” → “Go” → “Application”
  2. Right-click the VPN apps → “Move to Trash/ Move to Bin”
Zight 2025-2-8 at 2.03.24 PM

Disable VPN applications: right-click the VPN apps on the menu bar → choose “Quit <name of app>”. 

Turn off VPN extensions in browser: don't forget to check and turn off VPN extensions that you installed in your browser, for example Safari:

  1. Choose “Safari” → “Settings” (or “Preferences”) → click “Extensions”
  2. To turn off an extension, deselect its checkbox
 
 

Refresh components

Deps MLA

This action is completely safe! It refreshes the app components needed for Multilogin to work smoothly. No data will be lost during the process, so you're good to go! 😊

 

Windows

  1. Close Multilogin
  2. Go the C:\Users\%username%\.multiloginapp.com\data directory
  3. Delete the deps folder
  4. Launch Multilogin and wait until browser components are redownloaded and the green progress bar at the top disappears

Alternatively, you can go to "My account" in the Multilogin app and click "Open logs directory", then close Multilogin. In the window that will open, go one folder up and enter the data folder. Afterwards, proceed from step 3.

 
 

macOS

  1. Close Multilogin
  2. Open your user directory in Finder
  3. Press Cmd + Shift + . (period) to show hidden files
  4. Go to the folder .multiloginapp.com → data
  5. Delete the deps folder 
  6. Launch Multilogin and wait until browser components are redownloaded and the green progress bar at the top disappears
 
 

Linux

  1. Close Multilogin
  2. Go the /home/%username%/.multiloginapp.com/data directory
  3. Delete the deps folder
  4. Launch Multilogin and wait until browser components are redownloaded and the green progress bar at the top disappears

Alternatively, you can go to "My account" in the Multilogin app and click "Open logs directory", then close Multilogin. In the window that will open, go one folder up and enter the data folder. Afterwards, proceed from step 3.

 
 

Nothing helps?

If the issue persists, send us your log files, and we will investigate it further for you. 

Logs MLA

If you can log in

  1. Restart Multilogin
  2. Recreate the issue and try to reproduce the error message received
  3. Go to "My account"
  4. Click "Open logs directory"
  5. Archive all log files in the folder
  6. Send the ZIP or RAR file to [email protected]
 
 

If you can't log in

Windows

  1. Close Multilogin
  2. Go to the C:\Users\%username%\.multiloginapp.com\logdirectoryZight 2025-1-30 at 1.02.15 PM
  3. Archive all log files in the folder
  4. Send the ZIP or RAR file to [email protected]
 
 

macOS

  1. Close Multilogin
  2. Open your user directory in Finder
  3. Press Cmd + Shift + . (period) to show hidden files
  4. Go to the folder .multiloginapp.com → log
  5. Archive all log files in the folder
  6. Send the ZIP or RAR file to [email protected]
 
 

Linux

  1. Close Multilogin
  2. Go to the /home/%username%/.multiloginapp.com/log directory
  3. Archive all log files in the folder
  4. Send the ZIP or RAR file to [email protected]
 
 
 
 

 

 

update in progress components can't load components

Was this article helpful?

Give feedback about this article

In this article

  • Check the system
  • Check the ISP
  • Check 3rd-party apps
  • Refresh components
  • Nothing helps?

Multilogin community

Stay informed, share your thoughts, and engage with others!

Telegram Icon Join us on Telegram

Read more on the topic

Blog Post Img

10 Best Datacenter Proxies for Web Scraping (2025 Edition)

Apr 2, 2025 5 min read
Google SERP Img

What is a Google SERP Proxy and Why Should You Care?

Apr 1, 2025 6 min read
UK Proxy Img

What Are Dedicated UK Proxies? Everything You Need to Know

Apr 1, 2025 6 min read
Related Article Title Icon

Related Articles

  • How to refresh app components in Multilogin X
  • How to fix "Mimic/Stealthfox executable is not found" error

ANTIDETECT PLATFORM

  • Antidetect browser
  • Mobile antidetect browser
  • Headless browser
  • Multilogin residential proxies
  • Multi-account management
  • Web automation

RESOURCES

  • Knowledge base
  • API documentation
  • Glossary
  • Blog
  • Multilogin 6 download
  • Server status
  • Release notes

PLATFORM PROXIES

  • Google proxy
  • Facebook proxy
  • Reddit proxy
  • Twitter proxy
  • Amazon proxy
  • LinkedIn proxy

GEO PROXIES

  • Japan proxy
  • UK proxy
  • USA proxy
  • China proxy
  • Canada proxy
  • India proxy

MULTI-ACCOUNT MANAGEMENT

  • Create multiple Facebook accounts
  • Create multiple LinkedIn accounts
  • Create multiple Amazon accounts
  • Create multiple eBay accounts
  • Create multiple Gmail accounts
  • Create multiple Discord accounts

COMPARISON

  • Multilogin vs. Gologin
  • Multilogin vs. Adspower
  • Multilogin vs. Dolphin Anty
  • Multilogin vs. Incognition
  • Multilogin vs. Octo Browser

GET IN TOUCH

  • Contact 24/7 support
    [email protected]
  • Contact sales
  • Affiliate program
  • Careers

© 2025 Multilogin. All rights reserved.

  • Privacy policy
  • Terms of service
  • Cookie policy
Multilogin abstract watermark
  • ANTIDETECT PLATFORM

    • Antidetect browser
    • Mobile antidetect browser
    • Headless browser
    • Multilogin residential proxies
    • Multi-account management
    • Web automation
  • RESOURCES

    • Knowledge base
    • API documentation
    • Glossary
    • Blog
    • Multilogin 6 download
    • Server status
    • Release notes
  • MULTI-ACCOUNT MANAGEMENT

    • Create multiple Facebook accounts
    • Create multiple LinkedIn accounts
    • Create multiple Amazon accounts
    • Create multiple eBay accounts
    • Create multiple Gmail accounts
    • Create multiple Discord accounts
  • COMPARISON

    • Multilogin vs. Gologin
    • Multilogin vs. Adspower
    • Multilogin vs. Dolphin Anty
    • Multilogin vs. Incognition
    • Multilogin vs. Octo Browser
  • PLATFORM PROXIES

    • Google proxy
    • Facebook proxy
    • Reddit proxy
    • Twitter proxy
    • Amazon proxy
    • LinkedIn proxy
  • GEO PROXIES

    • Japan proxy
    • UK proxy
    • USA proxy
    • China proxy
    • Canada proxy
    • India proxy
  • GET IN TOUCH

    • 24/7 support: [email protected]
    • Contact sales
    • Affiliate program
    • Careers
Multilogin abstract watermark
  • Privacy policy
  • Terms of service
  • Cookie policy

© 2025 Multilogin. All rights reserved.

Expand