• Website
  • Server status
  • API documentation
  • Blog
Telegram Icon Community
EN
English
Português
Русский
中文 (中国)
Tiếng Việt
Log in Try for €1.99
  • Website
  • Server status
  • API documentation
  • Blog
  • Telegram Icon Community
  • English (US)
    English
    Português
    Русский
    中文 (中国)
    Tiếng Việt
Log in View Plans

Common errors

This section has step-by-step fixes for launch failures, connection errors, access issues, and more – troubleshoot quickly and get back to work!

search icon

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Troubleshooting basics
  • Common errors
  • Common issues
  • Home
  • breadcrumb separator bar
  • Multilogin X
  • breadcrumb separator bar
  • Solutions to common issues
  • breadcrumb separator bar
  • Common errors
  • breadcrumb separator bar
  • How to fix "Something went wrong" error

How to fix "Something went wrong" error

Written by Yelena V ( Updated on April 29th, 2025 )

Updated on April 29th, 2025

Seeing the “Something went wrong” error when trying to launch your profile? Let’s fix it in a flash.

This error usually pops up when you're trying to open a local profile on a different computer than the one where you created it. Local profiles are tied to the device they were made on, which can cause hiccups when switching machines.

Check storage type

Check if your profile uses local or cloud storage:

  • Local storage: profiles can only be accessed on the device they were created on – you can’t launch them elsewhere
  • Cloud storage: profiles are accessible from any device, making switching seamless

So, if you create a local profile on device X and try to launch it on device Y, you will get this error. If possible, launch the profile on the same machine you used to create it. This is the fastest way to get things running again.

Convert to a cloud profile

Want to switch between devices freely? Cloud profiles are synced and stored securely, perfect for remote or multi-device workflows.

Convert your local profile to a cloud profile. This makes it accessible from any device.

Set new profiles to cloud

Avoid this error in the future by creating all new profiles as cloud profiles from the start.

Nothing helps?

We will be more than happy to look into the issue further! Send us logs so that we can take a closer look. 

Logs

  1. Recreate the issue or wait until the error message appears
  2. Archive the logs folder found in these locations:
    1. Windows: C:\Users\%username%\mlx
    2. macOS: /Users/%username%/mlx
    3. Linux: /home/%username%/mlx
  3. Email support at [email protected] with:
    1. A clear description of the issue
    2. The archived logs folder attached
Your browser does not support HTML5 video.

 

Was this article helpful?

Give feedback about this article

In this article

  • Check storage type
  • Convert to a cloud profile
  • Set new profiles to cloud
  • Nothing helps?

Multilogin community

Stay informed, share your thoughts, and engage with others!

Telegram Icon Join us on Telegram

Read more on the topic

Blog Post Img

10 Best Datacenter Proxies for Web Scraping (2025 Edition)

Apr 2, 2025 5 min read
Google SERP Img

What is a Google SERP Proxy and Why Should You Care?

Apr 1, 2025 6 min read
UK Proxy Img

What Are Dedicated UK Proxies? Everything You Need to Know

Apr 1, 2025 6 min read
Related Article Title Icon

Related Articles

  • How to fix “Application request limit is reached” error
  • How to fix “Profile failed to start” error
  • How to fix “Aw, Snap! STATUS_ACCESS_VIOLATION” error

ANTIDETECT PLATFORM

  • Antidetect browser
  • Mobile antidetect browser
  • Headless browser
  • Multilogin residential proxies
  • Multi-account management
  • Web automation

RESOURCES

  • Knowledge base
  • API documentation
  • Glossary
  • Blog
  • Multilogin 6 download
  • Server status
  • Release notes

PLATFORM PROXIES

  • Google proxy
  • Facebook proxy
  • Reddit proxy
  • Twitter proxy
  • Amazon proxy
  • LinkedIn proxy

GEO PROXIES

  • Japan proxy
  • UK proxy
  • USA proxy
  • China proxy
  • Canada proxy
  • India proxy

MULTI-ACCOUNT MANAGEMENT

  • Create multiple Facebook accounts
  • Create multiple LinkedIn accounts
  • Create multiple Amazon accounts
  • Create multiple eBay accounts
  • Create multiple Gmail accounts
  • Create multiple Discord accounts

COMPARISON

  • Multilogin vs. Gologin
  • Multilogin vs. Adspower
  • Multilogin vs. Dolphin Anty
  • Multilogin vs. Incognition
  • Multilogin vs. Octo Browser

GET IN TOUCH

  • Contact 24/7 support
    [email protected]
  • Contact sales
  • Affiliate program
  • Careers

© 2025 Multilogin. All rights reserved.

  • Privacy policy
  • Terms of service
  • Cookie policy
Multilogin abstract watermark
  • ANTIDETECT PLATFORM

    • Antidetect browser
    • Mobile antidetect browser
    • Headless browser
    • Multilogin residential proxies
    • Multi-account management
    • Web automation
  • RESOURCES

    • Knowledge base
    • API documentation
    • Glossary
    • Blog
    • Multilogin 6 download
    • Server status
    • Release notes
  • MULTI-ACCOUNT MANAGEMENT

    • Create multiple Facebook accounts
    • Create multiple LinkedIn accounts
    • Create multiple Amazon accounts
    • Create multiple eBay accounts
    • Create multiple Gmail accounts
    • Create multiple Discord accounts
  • COMPARISON

    • Multilogin vs. Gologin
    • Multilogin vs. Adspower
    • Multilogin vs. Dolphin Anty
    • Multilogin vs. Incognition
    • Multilogin vs. Octo Browser
  • PLATFORM PROXIES

    • Google proxy
    • Facebook proxy
    • Reddit proxy
    • Twitter proxy
    • Amazon proxy
    • LinkedIn proxy
  • GEO PROXIES

    • Japan proxy
    • UK proxy
    • USA proxy
    • China proxy
    • Canada proxy
    • India proxy
  • GET IN TOUCH

    • 24/7 support: [email protected]
    • Contact sales
    • Affiliate program
    • Careers
Multilogin abstract watermark
  • Privacy policy
  • Terms of service
  • Cookie policy

© 2025 Multilogin. All rights reserved.

Expand