Popular topics: Multilogin X, Multilogin 6, Subscription & payments,
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How to test a proxy What you need to know about Multilogin proxy: FAQ How to use Multilogin proxy: guide How to choose a proxy type How to use HTTP and SOCKS proxies in Multilogin How to use Multilogin with 4G/5G connection How to set up Multilogin with NodeMaven How to use custom DNS in Multilogin Proxies & IP masking FAQRetrieving the token Using the automation token in a workspace Retrieving profile, folder, and workspace IDs Retrieving the user ID Selenium automation example Playwright automation example Puppeteer automation example Logging in to Multilogin automatically Using the automatic cookie collection script Auto-launching the agent Exporting proxy details from profiles Converting external proxy lists into API-ready JSON files Automation FAQ How to use Multilogin CLI tool CookieRobot script for Multilogin XHow to send logs to support How to disconnect and reconnect the agent How to reinstall app components How to fix agent connection issues How to fix startup issues in Multilogin How to fix Multilogin issues on macOS How to unlock a locked profile How to fix profile launch or proxy connection issues How to fix missing browser data issue How to fix browser fingerprint inconsistencies Account banned: what should I do? How to fix Mimic launch issues on Linux How to enable web camera in Multilogin profiles My app or profile is slow: how to fix performance issues How to find missing profiles How to fix website loading issues in Multilogin How to access restricted websites How to fix connection issues in restricted regions How to fix Stealthfox issues on Windows How to fix small Stealthfox window resolution on Windows How to fix “The installation failed” macOS error How to fix “Failed to get profile data” error How to fix “Access denied” error How to fix “Some settings were reset” error How to fix “Profile failed to start” error How to fix “Wrong proxy data” error How to fix “Aw, Snap! STATUS_BREAKPOINT” error How to fix “Aw, Snap! STATUS_ACCESS_VIOLATION” error How to fix “ERR_TIMED_OUT” error How to fix “ERR_CONNECTION_RESET” error How to fix “ERR_CONNECTION_CLOSED” error Why isn't cookie import working? Why don’t cookies log you in to the target account?
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How to send logs to support How to edit the app.properties file How to reinstall app components How to reinstall Multilogin 6 How to fix profile launch issues in Multilogin 6 How to fix proxy connection issues in Multilogin 6 How to fix frozen "Update in progress... Loading [3] of 2 components" status How to fix Android profile issues in Multilogin 6 How to fix issues with extension data in Mimic How to fix Stealthfox issues on Windows How to fix a profile stuck on “Active” status How to fix IP leaks when using a proxy How to fix "JavaScript error" in Multilogin 6 dark mode How to fix "Javax.crypto […] pad block corrupted" error How to fix "Fingerprint composition failed" error How to fix "Mimic/Stealthfox executable is not found" error How to fix “Profile is not created/updated” error How to fix "Downloading Mimic browser" error How to fix “Application request limit is reached” error How to fix "Invalid buffer arguments" error How to fix “Unable to save profile: User-Agent is empty” error How to fix "Cannot invite existing user" error Why isn't cookie import working? Why don’t cookies log you in to the target account?
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How to choose a Multilogin subscription How to buy a Multilogin subscription How to sync Multilogin 6 subscription with Multilogin X How to upgrade or downgrade a subscription How to renew or cancel a subscription How to manage payment methods How to manage invoices How to pay with crypto Account & subscription FAQ
Multilogin X
Multilogin 6
Data safety in Multilogin 6 FAQ
Written by Yana Shcharbina
Updated on December 12th, 2024
Table of contents
I forgot my password. What should I do?
Remember: your master password is the key that encrypts your session data (history, cookies, tabs, and so on). The best option here is to try to remember your current password. The simple reason is that you will lose all your data if you reset your password using the "Forgot password" option.
If that happens, there’s not much that we can do to rectify the situation. You can find a detailed explanation on this page.
Note that we do not store your password and therefore can not help you remember it.
How can I change the password without losing access to profiles?
Your Multilogin password can be changed in the application itself: click "My account" → "Change password". After changing the password, please restart the app.
You will not be able to change the password without knowing the current one. If you forgot your password, read the section above.
Will I have the access to my session data after the password change?
Yes, you will. Only resetting the password makes session data inaccessible.
I reset the password through "Forgot password?" by mistake. What should I do?
First read this article as it describes what is happening to your account now. If you remember your previous password, we can get you access to your sessions back. Just drop us an email at [email protected].
How can I change my Multilogin email address?
Due to current technical limitations, we are unable to change your Multilogin app or billing email address. We understand that this functionality is much needed, and we are working on adding it as soon as possible.
I requested a password reset, but didn’t receive an email
Make sure to check your Spam, Social and Promo folders. If the email is not there, our support team will be glad to help you further.
How do I log other users out from my Multilogin account?
Use the "Change password" function in the "My account" section: the next time another user starts Multilogin, they will be logged out and will need to input a new password.