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How to fix “Profile failed to start” error
Written by Yelena Varabyeva
Updated on February 14th, 2025
Table of contents
Is your profile refusing to start and throwing the “Profile failed to start” error? Don’t worry – we’ve got you covered. Let’s troubleshoot this together!
Check storage type
Check if your profile uses local or cloud storage:
- Local storage: profiles can only be accessed on the device they were created on – you can’t launch them elsewhere
- Cloud storage: profiles are accessible from any device, making switching seamless
So, if you create a local profile on device X and try to launch it on device Y, you will get this error.
Check proxy status
A faulty proxy might be the culprit – use the guide “How to test a proxy” to see if your proxy is working. If it doesn't, the profile won't be able to launch.
Reconnect the agent
Reconnecting the agent is easy, and it typically resolves connection hiccups – follow the article “How to disconnect and reconnect the agent” and see if it helps.
Nothing helps?
We will be more than happy to help! Send us logs so that we can take a closer look at the issue.
Logs
- Recreate the issue or wait until the error message appears
- Archive the logs folder found in these locations:
- Windows:
C:\Users\%username%\mlx - macOS:
/Users/%username%/mlx - Linux:
/home/%username%/mlx
- Windows:
- Email support at [email protected] with:
- A clear description of the issue
- The archived logs folder attached