Having trouble running Multilogin on macOS? Follow these simple steps to quickly tackle any issues.

Getting started

• OS version: make sure your OS is Sonoma (14) or newer – if your OS is Ventura (12) or older, consider upgrading, as at this moment it is not supported
• Chip or processor type: when downloading the agent, select "M-series" for M1, M2, M3 chips, and "Intel" for other models

Installation issues

macOS error: “Apple could not verify Multilogin is free of malware”

When trying to install Multilogin X agent on macOS, you might see this message: “Apple could not verify Multilogin is free of malware”.

Don’t worry! This happens when you install software not available in the App Store – it’s macOS being cautious.

Step 1: open Mac security settings

1. Click “Done”
2. Go to “System Settings” → “Privacy & Security”
3. Scroll down to the “Security” section

Step 2: unblock Multilogin

1. Click “Open anyway” next to “Multilogin was blocked to protect your Mac”
2. Click “Open anyway” once again in the new window

macOS error: “The installation failed”

When trying to install Multilogin X agent on macOS, you might see this message: “The installation failed”. 

Your Mac’s security settings might be blocking the agent installation. But don’t stress – it’s just Gatekeeper being extra cautious. Let’s work around it!

Step 1: disable Gatekeeper temporarily

Gatekeeper is a macOS security feature, but we’ll turn it off just for the installation.

1. Open “Terminal” (search for it in “Spotlight” or find it in “Applications” → “Utilities”)
2. Type this command and hit “Enter”: sudo spctl --master-disable

Step 2: install the agent

In Terminal, run this command (replace mlx-arm64.pkg with the actual file name): 

sudo installer -pkg mlx-arm64.pkg -target /

Step 3: re-enable Gatekeeper (optional)

In Terminal, type this command and hit “Enter”: sudo spctl --master-enable