Browser profiles can stay locked after closing to prevent sync issues and protect your data. This typically happens if:

• The profile closed unexpectedly
• A process became corrupted

When this occurs, you’ll see a padlock icon instead of the usual Launch/Stop buttons. No worries though – it’s easy to fix! Here’s what to do:

1. Stop all running profiles
2. Click the “Unlock profiles” button in the top-right corner of the app
3. Refresh the page

Don't have the “Unlock profiles” button? Then do the following:

1. Stop all running profiles
2. Disconnect the agent
3. Delete the .lock files
4. Refresh the Multilogin X dashboard
5. Connect the agent again
6. If the padlock icon still appears, you will see the new “Unlock profiles” button in the top-right corner
7. Click “Unlock profiles” – the padlock icon will disappear, revealing the launch button again