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How to change a subscription
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( Updated on April 24th, 2025 )
Updated on April 24th, 2025
Which billing system do I use?
- New billing: Multilogin X users who registered on or after October 23, 2024
- Old billing: Multilogin 6 and Multilogin X users who registered before October 23, 2024
How to upgrade or downgrade a plan
⬆️ Upgrades happen instantly, with pricing adjusted based on your billing cycle, unused credit, and new plan cost. Subscription upgrade is possible only if all outstanding invoices are paid!
⬇️ Downgrades take effect on your next billing date, so your current plan stays active until then.
Be sure to remove extra profiles and team members before you switch to a lower plan! For example, if the plan you want to downgrade to doesn't allow team members or has a lower limit, delete them before you downgrade.
New billing
- Log in to Multilogin X
- Click “Workspace” → “Change plan” or “Billing” → “Pricing”
- Choose “Monthly“ or “Yearly“
- Select “Choose plan“ and confirm your choice
- Open your email confirmation and pay an invoice, if applicable
Old billing
- Log in to your billing dashboard and click "Subscription"
- Click "Manage plan" → "Choose plan" and confirm your choice
- Go to the "Invoices" tab and click "Pay now" if applicable
How to fix subscription downgrade issue
How to fix “Plan limits reached” error
Running into a “Plan limits reached” error while trying to launch or create a browser profile? No biggie – it’s just a little housekeeping issue. Let’s fix it together!
This error pops up when you’ve hit the limits of your current subscription.
Remove extra team members
Follow all steps below to remove extra seats:
- Open Multilogin X and click on the “Workspace” tab
- Look for the limits section to see how many team members your plan allows
- Remove extra team members (if any) to avoid exceeding the allowed quantity for your plan
Delete extra profiles
Delete extra profiles in “Profiles” section
Follow all steps below to remove excess profiles in “Profiles” section:
- Open Multilogin X and go to the “Profiles” section
- See how many profiles your plan allows versus how many you’ve created
- Remove extra profiles if needed
Delete extra profiles in “Trash bin” tab
If the number of profiles in the “Profiles” section does not exceed the allowed number, you should check and remove the profiles in the “Trash bin” tab because they are also counted towards the total number of your profiles.
Follow all steps below to remove excess profiles in “Trash bin” tab:
- Open Multilogin X and go to the “Profiles” section → “Trash bin” tab
- Delete unnecessary profiles permanently to free up space
Nothing helps?
If the issue persists after applying these solutions, feel free to contact us via live chat or email at [email protected] and specify your issue. We are always here to assist you.
