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Popular topics: Multilogin X, Multilogin 6, Subscription & payments,
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How to change a subscription
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Written by Yelena Varabyeva
Updated on February 7th, 2025
Table of contents
Which billing system do I use?
- New billing: Multilogin X users who registered on or after October 23, 2024
- Old billing: Multilogin 6 and Multilogin X users who registered before October 23, 2024
How to upgrade to a larger plan
⬆️ Upgrades happen instantly, with pricing adjusted based on your billing cycle, unused credit, and new plan cost. Subscription upgrade is possible only if all outstanding invoices are paid!
If the Starter, Solo, or Team plans don’t quite fit your needs, no worries – we’ve got you! Reach out and upgrade to a bigger plan that’s just right for you.
New billing
- Log in to Multilogin X
- Click “Workspace” → “Change plan” or “Billing” → “Pricing”
- Choose “Monthly“ or “Annually“
- Select “Upgrade“ and confirm your choice
- Open your email confirmation and pay an invoice, if applicable
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Old billing
- Log in to your billing dashboard and click "Subscription"
- Click "Manage plan" → "Choose plan" and confirm your choice
- Go to the "Invoices" tab and click "Pay now" if applicable
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How to downgrade to a smaller plan
⬇️ Downgrades take effect on your next billing date, so your current plan stays active until then. Be sure to remove extra profiles or team members before the switch!
New billing
- Log in to Multilogin X
- Click “Workspace” → “Change plan” or “Billing” → “Pricing”
- Choose “Monthly“ or “Annually“
- Select “Downgrade“ and confirm your choice
- Open your email confirmation and pay an invoice, if applicable
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Old billing
- Log in to your billing dashboard and click "Subscription"
- Click "Manage plan" → "Choose plan" and confirm your choice
- Go to the "Invoices" tab and click "Pay now" if applicable
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How to fix subscription downgrade issue
How to fix “Plan limits reached” error
Running into a “Plan limits reached” error while trying to launch or create a browser profile? No biggie – it’s just a little housekeeping issue. Let’s fix it together!
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This error pops up when you’ve hit the limits of your current subscription. The reason could be you forgot to delete excess profiles or team members when you downgraded from a Team/Custom subscription to a Starter or Solo plan. As a result, you currently have more profiles and/or team members than your plan.
Remove extra team members
Follow all steps below to remove extra seats:
- Open Multilogin X and click on the “Workspace” tab
- Look for the limits section to see how many team members your plan allows
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- Remove extra team members (if any) to avoid exceeding the allowed quantity for your plan
Starter and Solo plans are designed for individual use and don’t include teamwork features. To switch to an individual plan, remove all team members first – otherwise, you will encounter this issue and fail to launch profiles!
Delete extra profiles
Delete extra profiles in “Profiles” section
Follow all steps below to remove excess profiles in “Profiles” section:
- Open “Multilogin X” and go to the “Profiles” section
- See how many profiles your plan allows versus how many you’ve created
- Remove extra profiles if needed
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Delete extra profiles in “Trash bin” tab
If the number of profiles in the “Profiles” section does not exceed the allowed number, you should check and remove the profiles in the “Trash bin” tab because they are also counted towards the total number of your profiles.
Follow all steps below to remove excess profiles in “Trash bin” tab:
- Open “Multilogin X” and go to the “Profiles” section → “Trash bin” tab
- Delete unnecessary profiles permanently to free up space
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Nothing helps?
If the issue persists after applying these solutions, feel free to contact us via live chat or email at [email protected] and specify your issue. We are always here to assist you.