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Multilogin X
Multilogin 6
Managing subscriptions
Written by Yelena Varabyeva
Updated on December 12th, 2024
Table of contents
- New billing system: Users registered on October 23rd, 2024 and later
- Old billing system: Users registered before October 23rd, 2024
Subscription changes
New billing
- Log in to Multilogin X
- Click “Workspace” → “Change plan” or “Billing” → “Pricing”
- Choose “Monthly“ or “Annually“
- Select “Upgrade“ or “Downgrade“ and confirm your choice
Old billing
Upgrade
Subscription upgrade is possible only if all outstanding invoices are paid.
- Log in to your billing dashboard and click "Subscription"
- Click "Manage plan" → "Upgrade" and confirm your choice
- Go to the "Invoices" tab and click "Pay now" if applicable
Subscription upgrade is immediate. The upgrade price is calculated based on the number of days left in your billing cycle, unused account credit and the new subscription price.
If the default subscription plans are too small, we offer subscription customization that fully depends on your requirements. Contact our support team to request a Custom plan.
Downgrade
- Log in to your billing dashboard and click "Subscription"
- Click "Manage plan" → "Downgrade" and confirm your choice
- Go to the "Invoices" tab and click "Pay now" if applicable
Subscription downgrade is delayed. Your current subscription stays active until your next due date, then the plan is changed automatically and billing is adjusted accordingly. Before your next due date, make sure to delete the extra profiles and team members from the app, if necessary.
Subscription statuses
New billing
Renewal
Active subscriptions are renewed automatically for credit card users, while cryptocurrency users need to pay invoices manually. To renew a canceled subscription, complete these simple steps:
- Log in to Multilogin X and click “Workspace”
- Click “Renew plan” to reactivate your old plan
- Click "Change plan" to select a new plan
Cancellation
- Log in to Multilogin X
- Click “Workspace” → “Cancel plan”
You’re all set! The subscription will be canceled at the end of your billing cycle automatically, and you will not be charged.
Per our Terms of Service, we keep your data for 3 months after subscription termination – after that, the data may be deleted permanently.
Old billing
Renewal
Active subscriptions are renewed automatically for PayPal and credit card users, while cryptocurrency users need to pay invoices manually. To renew a canceled subscription, complete these simple steps:
- Log in to your billing dashboard and click "Subscription"
- Click "Renew subscription" to reactivate your old plan
- Click "Choose plan" to select a new plan
- Check your payment method under "Billing details" and pay a new invoice in "Invoices" section manually if required
Cancellation
- Log in to your billing dashboard
- Click "Subscription" → "Manage plan"
- Scroll down and click "Cancel subscription"
- Fill out the questionnaire and click "Confirm cancellation"
You’re all set! The subscription will be canceled at the end of your billing cycle automatically, and you will not be charged.
Per our Terms of Service, we keep your data for 3 months after subscription termination – after that, the data may be deleted permanently.