Having trouble with profile start or proxy connection issues in Multilogin? Don’t worry, it’s usually an easy fix! This guide will walk you through the steps to get things up and running smoothly again. 

If a browser profile won’t start or shows a proxy connection error, first check the Multilogin status page and run “Check proxy”.

➡️ Select the browser profile → click “Check proxy” in the top menu.

If the proxy check fails, review the proxy traffic, connection details, and provider status. If the proxy check passes but the profile still won’t start, restart the desktop app, then continue with the troubleshooting steps below.

Check your proxy

Use the guide How to test a proxy to learn more.

Restart the app

The issue might occur because of the app glitch. Restart the desktop app 🖥️ or reconnect the agent, if you're on the web interface 🌐. 

Check third-party apps

Check the ISP

Refresh components

Sync system timezone

Nothing helps?

If you still can't launch a profile, send us your proxy details (IP or hostname, port, login, and password) and logs. We’ll investigate and provide the best solution for you!