There are several reasons why your app or profiles might be running slowly. Don’t worry – we’ve got you covered! Follow this guide to check the most common causes, starting with the likely ones, and get everything back to full speed 🚀

Slow profile speed

If your profile takes more than 20 seconds to start, websites load slowly, or the browser profile feels laggy, don’t stress. These are common issues, and there are simple steps to fix them. Keep reading to learn how to speed things up!

Check the proxy

First, create and launch a new profile without any proxy:

• If it works well, keep reading
• If it runs slowly, skip to the section “Slow interface speed”

If your profile slows down after adding a proxy, the proxy might be the problem. Here’s what you can do to fix it:

• Try a different proxy: Pick a proxy from another provider or switch up the location or protocol type. Proxies can slow down for reasons like distance from websites or too much traffic on the server. Testing a new one could solve it.
• Test your proxy in another browser: If the connection is slow in another browser with your proxy, the issue is with the proxy, not Multilogin. Follow our detailed guide on testing it. If the connection remains slow, contact your proxy provider for further assistance.

If this step doesn't help, have a look at the solutions below.

Slow interface speed

Experiencing delays in the app, such as slow tab switching or longer times when organizing profiles into groups? These performance hiccups can be resolved with a few simple steps. Let’s look at how to tackle this issue.

Check the system

If your setup meets the requirements, move on to the next step ⬇️

Check the ISP

Everything looks good here? Time to check the next possible cause. 

Check 3rd-party apps

3rd-party apps

Apps like antivirus programs, firewalls, VPNs, or proxy tools (for example, Proxifier, SocksEscort) can interfere with Multilogin.

Here are some quick fixes:

• Uninstall these apps
• If you do need them, disable the apps temporarily or add Multilogin to their whitelist in the settings

This should help resolve the issue and keep everything running smoothly!

How to resolve conflicts with 3rd-party apps on Windows

Antivirus apps

1. Go to “Settings” → “Privacy & security” → “Windows Security” → “Virus & threat protection”

2. Choose “Manage settings” and then turn off all the parameters in the displayed window

 

 

Firewalls

1. Go to “Settings” → “Privacy & security” → “Windows Security” → “Firewall & network protection”

2. Turn off all the parameters in the displayed window

 

 

VPNs

Uninstall VPN applications:

1. Open “Control Panel” →” Programs” → “Programs and Features”
2. Right-click the VPN applications → “Uninstall”

Disable VPN applications: open the menu in the task bar → right-click the VPN apps → click “Quit” 

Turn off VPN extensions in browser: don't forget to check and turn off VPN extensions that you installed in your browser, for example, Chrome:

 

 

How to resolve conflicts with 3rd-party apps on macOS

macOS security system

If the application got restricted from the macOS security system, you can access it by the following way:

1. Open “System Settings” → “Privacy & Security” → “Security”
2. Click “Open anyway” for the apps

It is also recommended to change “Allow applications from” value to “App Store & Known Developers”.

 

 

 

Antivirus apps

1. Go to “Finder” → “Go” → “Application”
2. Right click the antivirus apps → “Move to Trash/ Move to Bin”

Some antivirus software for macOS has their own uninstallation tool (e.g., Kaspersky and Avast). 

 

 

 

Firewalls

1. Open “Apple menu” → “System Preferences” → “Security & Privacy”
2. Go to the “Firewall” tab and click “Turn off Firewall”

 

 

VPNs

Uninstall VPN applications:

1. Go to “Finder” → “Go” → “Application”
2. Right-click the VPN apps → “Move to Trash/ Move to Bin”

Disable VPN applications: right-click the VPN apps on the menu bar → choose “Quit <name of app>”. 

Turn off VPN extensions in browser: don't forget to check and turn off VPN extensions that you installed in your browser, for example Safari:

1. Choose “Safari” → “Settings” (or “Preferences”) → click “Extensions”
2. To turn off an extension, deselect its checkbox

 

 

Nothing's blocking the connection? There's one more thing you can check!

Refresh components

Nothing helps?

Still dealing with slowness? No problem! Just send us your proxy details (IP or hostname, port, login, and password) along with your logs. This will help us figure out what’s going on and get things fixed for you ASAP!