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Multilogin X
Multilogin 6
How to fix profile launch or proxy connection issues
Written by Yelena Varabyeva
Updated on January 16th, 2025
Table of contents
Most profile issues happen because of a broken proxy. Before you do anything else, test your proxy first. Use this guide to check if your proxy works properly in Multilogin.
Once you're sure the proxy is fine, you can move on to the steps below to fix things. Let’s get it sorted!
Check the agent
Look at the top right corner of your screen – see your agent status? It should say "Agent connected".
The agent is the desktop app that keeps things running smoothly. It’s what lets you launch browser profiles. If it’s not connected, you won’t be able to test your proxy in a profile.
Quick tip: disconnect and reconnect the agent. This restarts important Multilogin processes and often fixes the issue. Need help? Check this guide for step-by-step instructions. You got this! 👍
Check 3rd-party apps
3rd-party apps
Apps like antivirus programs, firewalls, VPNs, or proxy tools (e.g., Proxifier, SocksEscort) can interfere with Multilogin.
Here are some quick fixes:
- Uninstall these apps if you don’t need them
- If you do need them, disable the apps temporarily or add Multilogin to their whitelist in the settings
This should help resolve the issue and keep everything running smoothly!
Check the ISP
ISP
Sometimes, internet service providers (ISPs) block proxy providers or even Multilogin itself. Here’s how to test and work around it:
- Try connecting through a VPN: this can bypass ISP restrictions
- Switch networks: use a different Wi-Fi, or turn your phone into a hotspot with mobile data
- Check your speed: if your current ISP is slow, changing networks might also improve performance.
If the issue resolves with these steps, it’s likely your ISP causing the trouble 🌐
Refresh components
Deps
This action is completely safe! It refreshes the app components needed for Multilogin to work smoothly. No data will be lost during the process, so you're good to go! 😊
- Disconnect the agent
- Go to the mlx folder:
- Windows:
C:\Users\%username%\mlx - macOS:
/Users/%username%/mlx - Linux:
/home/%username%/mlx
- Windows:
- Delete the deps folder
- Connect the agent to get things rolling
- Start any profile – this will automatically kick off the components download process
Send us logs and proxy details
If you still can't launch a profile, send us your proxy details (IP or hostname, port, login, and password) and logs. We’ll investigate and provide the best solution for you!
Logs
- Recreate the issue or wait until the error message appears
- Archive the logs folder found in these locations:
- Windows:
C:\Users\%username%\mlx - macOS:
/Users/%username%/mlx - Linux:
/home/%username%/mlx
- Windows:
- Email support at [email protected] with:
- A clear description of the issue
- The archived logs folder attached