Popular topics: Multilogin X, Multilogin 6, Subscription & payments,
-
Will Multilogin X work on your device? Check our system requirements How to buy a Multilogin X subscription How to sync Multilogin 6 subscription with Multilogin X How to transfer profiles to Multilogin X from other apps How to navigate Multilogin X interface Multilogin X made easy: your 3-step guide to getting started How to connect the agent in Multilogin X How to create and launch a profile in Multilogin X How to warm up a profile in Multilogin X Stay undetected: 4 key steps to safe multiaccounting with Multilogin X Multilogin X support & resources: how to get help fast Getting started with Multilogin X FAQHow to choose the right proxy type Proxies & IP masking FAQ How to test a proxy What you need to know about Multilogin proxy: FAQ How to use Multilogin proxy: guide How to use HTTP and SOCKS proxies in Multilogin How to use Multilogin with 4G/5G connection How to set up Multilogin with NodeMaven How to use custom DNS in Multilogin How to fix profile launch or proxy connection issues How to fix “Profile failed to start” error How to fix “Wrong proxy data” error How to fix “ERR_TIMED_OUT” error How to fix “ERR_CONNECTION_RESET” error How to fix “ERR_CONNECTION_CLOSED” errorRetrieving the token Using the automation token in a workspace Retrieving profile, folder, and workspace IDs Retrieving the user ID Selenium automation example Playwright automation example Puppeteer automation example Logging in to Multilogin automatically Auto-launching the agent Exporting proxy details from profiles Converting external proxy lists into API-ready JSON files How to use Multilogin CLI tool How to launch CookieRobot using Script Runner How to export cookies using API Multilogin X automation FAQ API basics: key terms & concepts Script to create pre-configured profile templatesHow to send logs to support How to disconnect and reconnect the agent How to reinstall app components How to fix agent connection issues How to fix startup issues in Multilogin How to fix Multilogin issues on macOS How to unlock a locked profile How to fix profile launch or proxy connection issues How to fix missing browser data issue How to fix browser fingerprint inconsistencies Account banned: what should I do? How to fix Mimic launch issues on Linux How to enable web camera in Multilogin profiles My app or profile is slow: how to fix performance issues How to find missing profiles How to fix website loading issues in Multilogin How to access restricted websites How to fix connection issues in restricted regions How to fix "Your Windows system cannot perform the necessary WinAPI calls to launch Stealthfox browser" error How to fix small Stealthfox window resolution on Windows How to fix “The installation failed” macOS error How to fix “Failed to get profile data” error How to fix “Access denied” error How to fix "Restricted by plan" error How to fix “Some settings were reset” error How to fix “Profile failed to start” error How to fix “Plan limits reached” error How to fix “Wrong proxy data” error How to fix “Aw, Snap! STATUS_BREAKPOINT” error How to fix “Aw, Snap! STATUS_ACCESS_VIOLATION” error How to fix “ERR_TIMED_OUT” error How to fix “ERR_CONNECTION_RESET” error How to fix “ERR_CONNECTION_CLOSED” error Why isn't cookie import working? Why don’t cookies log you in to the target account?
-
How to send logs to support How to edit the app.properties file How to reinstall app components How to reinstall Multilogin 6 How to fix profile launch issues in Multilogin 6 How to fix proxy connection issues in Multilogin 6 How to fix frozen "Update in progress... Loading [3] of 2 components" status How to fix Android profile issues in Multilogin 6 How to fix issues with extension data in Mimic How to fix "Your Windows system cannot perform the necessary WinAPI calls to launch Stealthfox browser" error How to fix a profile stuck on “Active” status How to fix IP leaks when using a proxy How to fix "JavaScript error" in Multilogin 6 dark mode How to fix "Javax.crypto […] pad block corrupted" error How to fix "Fingerprint composition failed" error How to fix "Mimic/Stealthfox executable is not found" error How to fix “Profile is not created/updated” error How to fix "Downloading Mimic browser" error How to fix “Application request limit is reached” error How to fix "Invalid buffer arguments" error How to fix “Unable to save profile: User-Agent is empty” error How to fix "Cannot invite existing user" error Why isn't cookie import working? Why don’t cookies log you in to the target account?
-
How to choose the perfect Multilogin plan How to buy a Multilogin X subscription How to change a subscription How to renew a subscription How to cancel a subscription How to change a payment method How to manage invoices How to pay with crypto Subscription & payments FAQ How to sync Multilogin 6 subscription with Multilogin X
Multilogin X
Multilogin 6
How to fix profile launch or proxy connection issues
Written by Yelena Varabyeva
Updated on February 10th, 2025
Table of contents
Most profile issues happen because of a broken proxy. Before you do anything else, test your proxy first. Use this guide to check if your proxy works properly in Multilogin.
Once you're sure the proxy is fine, you can move on to the steps below to fix things. Let’s get it sorted!
Check the agent
Look at the top right corner of your screen – see your agent status? It should say "Agent connected".
The agent is the desktop app that keeps things running smoothly. It’s what lets you launch browser profiles. If it’s not connected, you won’t be able to test your proxy in a profile.
Quick tip: disconnect and reconnect the agent. This restarts important Multilogin processes and often fixes the issue. Need help? Check this guide for step-by-step instructions. You got this! 👍
Check 3rd-party apps
3rd-party apps
Apps like antivirus programs, firewalls, VPNs, or proxy tools (for example, Proxifier, SocksEscort) can interfere with Multilogin.
Here are some quick fixes:
- Uninstall these apps
- If you do need them, disable the apps temporarily or add Multilogin to their whitelist in the settings
This should help resolve the issue and keep everything running smoothly!
How to resolve conflicts with 3rd-party apps on Windows
Antivirus apps
- Go to “Settings” → “Privacy & security” → “Windows Security” → “Virus & threat protection”
- Choose “Manage settings” and then turn off all the parameters in the displayed window
Firewalls
- Go to “Settings” → “Privacy & security” → “Windows Security” → “Firewall & network protection”
- Turn off all the parameters in the displayed window
VPNs
Uninstall VPN applications:
- Open “Control Panel” →” Programs” → “Programs and Features”
- Right-click the VPN applications → “Uninstall”
Disable VPN applications: open the menu in the task bar → right-click the VPN apps → click “Quit”
Turn off VPN extensions in browser: don't forget to check and turn off VPN extensions that you installed in your browser, for example, Chrome:
How to resolve conflicts with 3rd-party apps on macOS
macOS security system
If the application got restricted from the macOS security system, you can access it by the following way:
- Open “System Settings” → “Privacy & Security” → “Security”
- Click “Open anyway” for the apps
It is also recommended to change “Allow applications from” value to “App Store & Known Developers”.
Antivirus apps
- Go to “Finder” → “Go” → “Application”
- Right click the antivirus apps → “Move to Trash/ Move to Bin”
Firewalls
- Open “Apple menu” → “System Preferences” → “Security & Privacy”
- Go to the “Firewall” tab and click “Turn off Firewall”
VPNs
Uninstall VPN applications:
- Go to “Finder” → “Go” → “Application”
- Right-click the VPN apps → “Move to Trash/ Move to Bin”
Disable VPN applications: right-click the VPN apps on the menu bar → choose “Quit <name of app>”.
Turn off VPN extensions in browser: don't forget to check and turn off VPN extensions that you installed in your browser, for example Safari:
- Choose “Safari” → “Settings” (or “Preferences”) → click “Extensions”
- To turn off an extension, deselect its checkbox
Check the ISP
ISP
Sometimes, internet service providers (ISPs) block proxy providers or even Multilogin itself. Here’s how to test and work around it:
- Try connecting through a VPN: this can bypass ISP restrictions
- Switch networks: use a different Wi-Fi, or turn your phone into a hotspot with mobile data
- Check your speed: if your current ISP is slow, changing networks might also improve performance.
If the issue resolves with these steps, it’s likely your ISP causing the trouble.
Refresh components
Deps
This action is completely safe! It refreshes the app components needed for Multilogin to work smoothly. No data will be lost during the process, so you're good to go! 😊
- Disconnect the agent
- Go to the mlx folder:
- Windows:
C:\Users\%username%\mlx - macOS:
/Users/%username%/mlx - Linux:
/home/%username%/mlx
- Windows:
- Delete the deps folder
- Connect the agent to get things rolling
- Start any profile – this will automatically kick off the components download process
Sync system timezone
Timezone
If your system timezone isn’t syncing properly, just follow these steps to get it back on track:
Windows
- Disconnect the agent and log out of your Multilogin account
- Go to your Windows settings by clicking "Start" → “Settings”
- Choose the "Time & language" section → “Date & time”
- Enable the "Set time zone automatically" and “Set time automatically” settings, and click “Sync now”
macOS
- Disconnect the agent and log out of your Multilogin account
- Go to System Settings → “General”
- Choose the “Date & Time” section
- Enable the “Set time and date automatically” and “Set time zone automatically using your current location” settings
Can’t sync the date or time because the “Set time zone automatically” option is unavailable? Go to your location settings and turn on your original location to enable it. Once that’s done, the button will become active.
Windows
- Go to your Windows settings by clicking “Start” → “Settings”
- Choose “Privacy & security” → “Location”
- Enable the options “Location services” and "Let apps access your location”
macOS
- Go to “System settings” → “General”
- Choose the “Privacy & Security” section
- Turn on the “Location services”
Nothing helps?
If you still can't launch a profile, send us your proxy details (IP or hostname, port, login, and password) and logs. We’ll investigate and provide the best solution for you!
Logs
- Recreate the issue or wait until the error message appears
- Archive the logs folder found in these locations:
- Windows:
C:\Users\%username%\mlx - macOS:
/Users/%username%/mlx - Linux:
/home/%username%/mlx
- Windows:
- Email support at [email protected] with:
- A clear description of the issue
- The archived logs folder attached