Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
Popular topics: Multilogin X, Multilogin 6,
-
Retrieving the token Using the automation token in a workspace Retrieving profile, folder, and workspace IDs Retrieving the user ID Selenium automation example Playwright automation example Puppeteer automation example Logging in to Multilogin automatically Setting up automatic cookie collection Auto-launching the agent Exporting proxy details from profiles Converting external proxy lists into API-ready JSON files Automation FAQHow to fix agent connection issues How to fix startup issues in Multilogin Account banned: what should I do? How to fix profile launch or proxy connection issues How to fix Mimic launch issues on Linux How to enable web camera in Multilogin profiles My app or profile is slow: how to fix performance issues How to unlock a locked profile How to find missing profiles How to fix website loading issues in Multilogin How to access restricted websites How to fix connection issues in restricted regions How to fix Stealthfox issues on Windows How to fix small Stealthfox window resolution on Windows How to fix Multilogin issues on macOS How to disconnect and reconnect the agent How to reinstall app components How to send logs to support How to fix "Failed to get profile data" error How to fix "Access denied" error How to fix “Some settings were reset” error How to fix “Plan limit reached” error How to fix “Wrong proxy data” error How to fix “ERR_CONNECTION_RESET” error
-
Common errors and solutions in Multilogin 6 How to fix profile launch issues in Multilogin 6 How to fix proxy connection issues in Multilogin 6 How to fix frozen "Update in progress... Loading [3] of 2 components" status How to fix Android profile issues in Multilogin 6 How to fix issues with extension data in Mimic How to fix Stealthfox issues on Windows How to fix "JavaScript error" in Multilogin 6 dark mode How to fix "Javax.crypto […] pad block corrupted" error How to fix "Fingerprint composition failed" error How to fix "Mimic/Stealthfox executable is not found" error How to fix "Downloading Mimic browser" error How to fix "Invalid buffer arguments" error How to fix "Cannot invite existing user" error
How to fix "Javax.crypto […] pad block corrupted" error
Written by Yelena Varabyeva
Updated on January 24th, 2025
Table of contents
Seeing errors like the one below?
No need to panic! These pop up when you reset your password using the "Forgot password" option. Here’s what’s happening and how to bounce back 🙌
What’s going on?
Your master password is the secret sauce that locks your session data (cookies, history, tabs, etc.). Resetting it with "Forgot password" breaks the connection, meaning that data stored on our server becomes inaccessible.
But don’t worry – you can still move forward!
- Remember your old password? Awesome! Contact support, and we’ll help you restore your profiles.
- Can’t recall it? Here’s how to keep going with minimal hassle ⬇️
Quick recovery steps
If you don’t remember your old password, your data is effectively locked. Unless you can recall the old password, there’s no way to access it. In this case, you can only take a few steps to partially resolve the issue and get back to work.
- Clone profiles in the unassigned group: these will keep your settings and proxy details, but cookies, history, and other session data will be lost
- Delete existing groups and profiles within: profiles in groups can’t be cloned and will cause encryption errors down the line
- Create fresh profiles and groups: build new profiles to replace the inaccessible ones
- Re-add team members: delete and re-invite team member to avoid encryption errors
How to avoid this in the future
To safely update your password, use the "Change password" feature under the "My account" tab. This keeps everything intact and avoids any hiccups.
Still need help? Our support team is ready to assist you! 😊