Check here how to resolve problems with launching profiles, which generally happens because of:

• Proxy connection 
• Local network issues
• Expired token

Test your proxy

When launching a profile, the app will check its proxy connection. If it is not working, you will not be able to launch until you use a stable one.

Here is how you can test:

1. Go to “Edit” profile or open the quick sidebar
2. Go to the “Proxy” tab 
3. Click “Check Proxy”, if available
4. If you see “Connection test failed”, there is likely an issue with it. Contact your proxy provider for help.
   1. If you want to make sure, test the proxy through your regular browser
      1. Testing your proxies outside Multilogin: Windows | Mac
      2. Testing your proxies via browser extension: Firefox | Chrome  

Test your internet connection

All your profile data is stored safely on our cloud servers, Multilogin will first use your local connection to download them. 

In case the download fails, the profile won't be downloaded or launched. Follow these easy steps to verify:

1. Close Multilogin
2. Connect to a different network (Wi-Fi, mobile hotspot, VPN, or proxy)
3. Restart the app 
4. Relaunch the profile

Re-download browser components

If the issue persists, you can try re-downloading browser components:

1. Navigate to the \.multiloginapp.com\data folder, which is located in the user directory
   • Windows: C:\Users\%username%\.multiloginapp.com\data
   • macOS: /Users/%username%/.multiloginapp.com/data
   • Linux: /home/%username%/.multiloginapp.com/data
2. Delete the “Deps” folder
   3. Launch Multilogin
3. Wait to download browser components 
4. Relaunch the profile

Disable 3rd party apps

These apps may block communication ports between Multilogin and the server:

• Antivirus
• Firewall
• VPNs
• Proxy apps (such as Proxifier and ProxyEscort) 

They may need to be disabled, or you might need to whitelist Multilogin.

Nothing helps?

If you did everything here and still face issues, send your logs to the support team:

1. Restart Multilogin
2. Recreate the issue (for example, start a profile, try to edit it and so on)
3. Go to “My account”
4. Click “Open logs directory”
5. Archive all log files in that folder and send the ZIP or RAR file to [email protected]
6. If using a proxy, go to the Proxy tab and send us the IP, port, login, and password for troubleshooting