1. Disconnect the agent and log out of your Multilogin account
2. Go to your Windows settings by clicking "Start" → “Settings”
3. Choose the "Time & language" section → “Date & time”
4. Enable the "Set time zone automatically" and “Set time automatically” settings, and click “Sync now”

1. Disconnect the agent and log out of your Multilogin account
2. Go to System Settings → “General”
3. Choose the “Date & Time” section
4. Enable the “Set time and date automatically” and “Set time zone automatically using your current location” settings

1. Go to your Windows settings by clicking “Start” → “Settings”
2. Choose “Privacy & security” → “Location”
3. Enable the options “Location services” and "Let apps access your location”

1. Go to “System settings” → “General”
2. Choose the “Privacy & Security” section
3.  Turn on the “Location services”

1. Go to “Settings” → “Privacy & security” → “Windows Security” → “Virus & threat protection”

2. Choose “Manage settings” and then turn off all the parameters in the displayed window

1. Go to “Settings” → “Privacy & security” → “Windows Security” → “Firewall & network protection”

2. Turn off all the parameters in the displayed window

Uninstall VPN applications:

1. Open “Control Panel” →” Programs” → “Programs and Features”
2. Right-click the VPN applications → “Uninstall”

Disable VPN applications: open the menu in the task bar → right-click the VPN apps → click “Quit” 

Turn off VPN extensions in browser: don't forget to check and turn off VPN extensions that you installed in your browser, for example, Chrome:

If the application got restricted from the macOS security system, you can access it by the following way:

1. Open “System Settings” → “Privacy & Security” → “Security”
2. Click “Open anyway” for the apps

1. Go to “Finder” → “Go” → “Application”
2. Right click the antivirus apps → “Move to Trash/ Move to Bin”

1. Open “Apple menu” → “System Preferences” → “Security & Privacy”
2. Go to the “Firewall” tab and click “Turn off Firewall”

Uninstall VPN applications:

1. Go to “Finder” → “Go” → “Application”
2. Right-click the VPN apps → “Move to Trash/ Move to Bin”

Disable VPN applications: right-click the VPN apps on the menu bar → choose “Quit <name of app>”. 

Turn off VPN extensions in browser: don't forget to check and turn off VPN extensions that you installed in your browser, for example Safari:

1. Choose “Safari” → “Settings” (or “Preferences”) → click “Extensions”
2. To turn off an extension, deselect its checkbox

1. Close Multilogin
2. Go the C:\Users\%username%\.multiloginapp.com\data directory
3. Delete the deps folder
4. Launch Multilogin and wait until browser components are redownloaded and the green progress bar at the top disappears

Alternatively, you can go to "My account" in the Multilogin app and click "Open logs directory", then close Multilogin. In the window that will open, go one folder up and enter the data folder. Afterwards, proceed from step 3.

1. Close Multilogin
2. Open your user directory in Finder
3. Press Cmd + Shift + . (period) to show hidden files
4. Go to the folder .multiloginapp.com → data
5. Delete the deps folder 
6. Launch Multilogin and wait until browser components are redownloaded and the green progress bar at the top disappears

1. Close Multilogin
2. Go the /home/%username%/.multiloginapp.com/data directory
3. Delete the deps folder
4. Launch Multilogin and wait until browser components are redownloaded and the green progress bar at the top disappears

Alternatively, you can go to "My account" in the Multilogin app and click "Open logs directory", then close Multilogin. In the window that will open, go one folder up and enter the data folder. Afterwards, proceed from step 3.

1. Restart Multilogin
2. Recreate the issue and try to reproduce the error message received
3. Go to "My account"
4. Click "Open logs directory"
5. Archive all log files in the folder
6. Send the ZIP or RAR file to [email protected]