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Common errors

This section has step-by-step fixes for launch failures, connection errors, access issues, and more – troubleshoot quickly and get back to work!

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  • How to fix error “Failed to get profile data”

How to fix error “Failed to get profile data”

Written by Yelena V ( Updated on July 15th, 2025 )

Updated on July 15th, 2025

If you’ve hit the “Failed to get profile data” error when launching a profile, do not worry – the fix is easy! 

Here’s what might be causing it:

  • Agent app glitch: the agent app may need to be reconnected because of a glitch
  • Proxy issue: you might have lost your proxy connection or run out of traffic
  • A glitch during the profile closure: the profile might not have been closed properly, which can lead to it not syncing correctly
  • Recent device updates or third-party app interference: changes in your device settings or interference from other apps could be affecting how things work

Follow these solutions to get back on track.

Reconnect the agent and unlock profiles

The error might occur because of the agent app glitch. Reconnect it to be on the safe side.

Then, follow the guide on How to unlock a locked profile. 

Agent connection

Sync system timezone

If your system time is set manually, it can cause connection issues. In this case, sync your timezone with the internet to fix the issue. This simple step often restores normal functionality!

Check proxy

In any unclear situation, check the proxy. The “Failed to get profile data” error may occur if you've run out of traffic, or lost the connection.

Check proxy traffic

Multilogin proxy

First, check the proxy traffic in the bottom-left corner of the app:

Proxy traffic

Then, top up your Multilogin proxy, if the traffic has run out: 

Top up proxy

  1. Choose a proxy package that suits you best
  2. Let our support team know about your choice, and they will guide you with the next steps

Coming soon: we're adding a feature that lets you top up proxy traffic directly – no support needed! 

 
 
 

Custom proxy

Contact your proxy provider to check the current amount of traffic and top it up if necessary.

 
 

Check proxy connection status

Check the proxy connection if your proxy still has traffic:

  1. Open your profile settings and navigate to the “Proxy” section
  2. Enable the “Advanced mode” at the bottom of your profile settings
  3. Click “Check proxy” or “Get new IP” – this will test the connection

Here’s what the results mean:

  • Proxy check passed: Multilogin connected to your proxy and got everything it needs
  • Proxy check failed: the root cause found, your proxy is offline – replace it to continue working in this profile or get a new IP
Profiles 2025-06-14 at 5.40.40 PM

Refresh components

Deps

This action is completely safe! It refreshes the app components needed for Multilogin to work smoothly. No data will be lost during the process, so you're good to go! 😊

 

Avoid deleting the mlx folder, as this may result in a complete or partial data loss. 

 
  1. Disconnect the agent
  2. Go to the mlx folder:
    1. Windows: C:\Users\%username%\mlx
    2. macOS: /Users/%username%/mlx
    3. Linux: /home/%username%/mlx
  3. Delete the deps folder
  4. Connect the agent to get things rolling
  5. Start any profile – this will automatically kick off the components download process

Delete .lock files

.lock files are temporary files apps make to show a file or resource is in use. Here's why you can delete them:

  • Fix stuck apps: if an app crashes, leftover .lock files can trick the system into thinking it’s still running
  • Stop errors: these files might block your app from starting or working properly
  • Clear update problems: if an update or sync gets interrupted, .lock files can block future attempts

Deleting .lock files is like hitting reset – it clears up the mess and lets your app run smoothly again! 

Windows

  1. Go to the mlx folder: C:\Users\%username%\mlx
  2. Delete all the .lock files
 
 

macOS

  1. Go to the mlx folder: /Users/%username%/mlx
  2. Delete all the .lock filesLock files
 
 

Check third-party apps

Some apps on your computer, like antivirus programs, firewalls, VPNs, and proxy tools, can mess with Multilogin. Learn how to solve this issue in the guide How to fix Multilogin issues caused by antivirus, VPNs, and more. 

Roll back the recent global OS updates

If none of the scenarios mentioned earlier apply to you, you might have recently installed a global OS update. If the error started after the update, it likely changed some essential settings that affected Multilogin X.

What to do:

  • Roll back the update to restore previous settings
  • Contact our support team if you need guidance

 

 

failed to get profile data

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In this article

  • Reconnect the agent and unlock profiles
  • Sync system timezone
  • Check proxy
  • Check proxy traffic
  • Check proxy connection status
  • Refresh components
  • Delete .lock files
  • Check third-party apps
  • Roll back the recent global OS updates

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  • ANTIDETECT PLATFORM

    • Antidetect browser
    • Residential proxies
    • Mobile antidetect browser
    • Multi-account management
    • Headless browser
    • Web automation
    • AI Quick Action Automation
  • MULTI-ACCOUNTING

    • Create multiple Facebook accounts
    • Create multiple Gmail accounts
    • Create multiple LinkedIn accounts
    • Create multiple Amazon accounts
    • Create multiple Onlyfans accounts
    • Create multiple Twitter accounts
    • Create multiple TikTok accounts
  • GEO PROXIES

    • UK proxy
    • USA proxy
    • Japan proxy
    • India proxy
    • Pakistan proxy
    • China proxy
    • New Zealand proxy
  • RESOURCES

    • Knowledge base
    • API documentation
    • Glossary
    • Blog
    • Multilogin 6 download
    • Server status
    • Release notes
  • COMPARISON

    • Multilogin vs. Gologin
    • Multilogin vs. Adspower
    • Multilogin vs. Dolphin Anty
    • Multilogin vs. Incognition
    • Multilogin vs. Octo Browser
    • Multilogin vs. Undetectable
    • Multilogin vs. MoreLogin
  • PLATFORM PROXIES

    • Mobile proxy
    • Reddit proxy
    • Facebook proxy
    • SOCKS5 proxy
    • Instagram proxy
    • Onlyfans proxy
    • LinkedIn proxy
  • FREE TOOLS

    • Online URL to text converter
  • GET IN TOUCH

    • Contact 24/7 support
      [email protected]
    • Contact sales
    • Referral program
    • Affiliate program
    • Pricing page
    • Careers
Multilogin abstract watermark
  • Privacy policy
  • Terms of service
  • Cookie policy

© 2025 Multilogin. All rights reserved.

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