If you’ve hit the “Failed to get profile data” error when launching a profile, do not worry – the fix is easy! 

Here’s what might be causing it:

• Proxy issue: you might have lost your proxy connection or run out of traffic
• A glitch occurred during the profile closure: the profile might not have been closed properly, which can lead to it not syncing correctly
• Agent app glitch: the agent app may need to be reconnected because of a glitch
• Recent device updates or third-party app interference: changes in your device settings or interference from other apps could be affecting how things work

Follow these solutions to get back on track.

Sync system timezone

If your system time is set manually, it can cause connection issues. In this case, sync your timezone with the internet to fix the issue. This simple step often restores normal functionality!

Check proxy

In any unclear situation, check the proxy. The “Failed to get profile data” error may occur if you've run out of traffic, or lost the connection.

Check proxy traffic

Multilogin proxy

First, check the proxy traffic in the bottom-left corner of the app:

Then, top up your Multilogin proxy, if the traffic has run out: 

Top up proxy

1. Choose a proxy package that suits you best
2. Let our support team know about your choice, and they will guide you with the next steps

Coming soon: we're adding a feature that lets you top up proxy traffic directly – no support needed! 

 

 

 

Check proxy connection status

Check the proxy connection if your proxy still has traffic:

1. Open your profile settings and navigate to the “Proxy” section
2. Click “Check proxy” or “Get new IP” – this will test the connection

Here’s what the results mean:

• Proxy check passed: Multilogin connected to your proxy and got everything it needs
• Proxy check failed: the root cause found, your proxy is offline – replace it to continue working in this profile or get a new IP

Refresh components

Delete .lock files

.lock files are temporary files apps make to show a file or resource is in use. Here's why you can delete them:

• Fix stuck apps: if an app crashes, leftover .lock files can trick the system into thinking it’s still running
• Stop errors: these files might block your app from starting or working properly
• Clear update problems: if an update or sync gets interrupted, .lock files can block future attempts

Deleting .lock files is like hitting reset – it clears up the mess and lets your app run smoothly again! 

Reconnect the agent

The error might also occur because of the agent app glitch. Reconnect it to be on the safe side.

Check third-party apps

Some apps on your computer, like antivirus programs, firewalls, VPNs, and proxy tools, can mess with Multilogin. Learn how to solve this issue in the guide How to fix Multilogin issues caused by antivirus, VPNs, and more. 

Roll back the recent global OS updates

If none of the scenarios mentioned earlier apply to you, you might have recently installed a global OS update. If the error started after the update, it likely changed some essential settings that affected Multilogin X.

What to do:

• Roll back the update to restore previous settings
• Contact our support team if you need guidance