How to fix error “Failed to get profile data”
If you’ve hit the “Failed to get profile data” error when launching a profile, do not worry – the fix is easy!

Here’s what might be causing it:
- Proxy issue: you might have lost your proxy connection or run out of traffic
- A glitch occurred during the profile closure: the profile might not have been closed properly, which can lead to it not syncing correctly
- Agent app glitch: the agent app may need to be reconnected because of a glitch
- Recent device updates or third-party app interference: changes in your device settings or interference from other apps could be affecting how things work
Follow these solutions to get back on track.
Sync system timezone
If your system time is set manually, it can cause connection issues. In this case, sync your timezone with the internet to fix the issue. This simple step often restores normal functionality!
Check proxy
In any unclear situation, check the proxy. The “Failed to get profile data” error may occur if you've run out of traffic, or lost the connection.
Check proxy traffic
Multilogin proxy
First, check the proxy traffic in the bottom-left corner of the app:

Then, top up your Multilogin proxy, if the traffic has run out:
Top up proxy
- Choose a proxy package that suits you best
- Let our support team know about your choice, and they will guide you with the next steps
Coming soon: we're adding a feature that lets you top up proxy traffic directly – no support needed!
Custom proxy
Contact your proxy provider to check the current amount of traffic and top it up if necessary.
Check proxy connection status
Check the proxy connection if your proxy still has traffic:
- Open your profile settings and navigate to the “Proxy” section
- Click “Check proxy” or “Get new IP” – this will test the connection
Here’s what the results mean:
- Proxy check passed: Multilogin connected to your proxy and got everything it needs
- Proxy check failed: the root cause found, your proxy is offline – replace it to continue working in this profile or get a new IP

Refresh components
Deps
This action is completely safe! It refreshes the app components needed for Multilogin to work smoothly. No data will be lost during the process, so you're good to go! 😊
Avoid deleting the mlx folder, as this may result in a complete or partial data loss.
- Disconnect the agent
- Go to the mlx folder:
-
Windows:
C:\Users\%username%\mlx
-
macOS:
/Users/%username%/mlx
-
Linux:
/home/%username%/mlx
-
Windows:
- Delete the deps folder
- Connect the agent to get things rolling
- Start any profile – this will automatically kick off the components download process
Delete .lock
files
.lock
files are temporary files apps make to show a file or resource is in use. Here's why you can delete them:
-
Fix stuck apps: if an app crashes, leftover
.lock
files can trick the system into thinking it’s still running - Stop errors: these files might block your app from starting or working properly
-
Clear update problems: if an update or sync gets interrupted,
.lock
files can block future attempts
Deleting .lock
files is like hitting reset – it clears up the mess and lets your app run smoothly again!
Windows
- Go to the mlx folder: C:\Users\%username%\mlx
- Delete all the
.lock
files
macOS
- Go to the mlx folder:
/Users/%username%/mlx
- Delete all the
.lock
files
Reconnect the agent
The error might also occur because of the agent app glitch. Reconnect it to be on the safe side.

Check third-party apps
Some apps on your computer, like antivirus programs, firewalls, VPNs, and proxy tools, can mess with Multilogin. Learn how to solve this issue in the guide How to fix Multilogin issues caused by antivirus, VPNs, and more.
Roll back the recent global OS updates
If none of the scenarios mentioned earlier apply to you, you might have recently installed a global OS update. If the error started after the update, it likely changed some essential settings that affected Multilogin X.
What to do:
- Roll back the update to restore previous settings
- Contact our support team if you need guidance