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Common errors

This section has step-by-step fixes for launch failures, connection errors, access issues, and more – troubleshoot quickly and get back to work!

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  • How to fix error “Access denied”

How to fix error “Access denied”

Written by Yelena V ( Updated on July 15th, 2025 )

Updated on July 15th, 2025

You may occasionally see a warning “Access denied” after attempting to perform an action in the interface. 

This occurs when you attempt an action (usually involving a server request) without the correct permissions or accurate request details. If this happens, here are some steps that might help resolve it. 

Check unpaid invoices

You might have an inactive subscription. To fix that, you need to pay an outstanding invoice for your account. Learn how to do that in our guide How to manage invoices. 

Check plan limits

Depending on your plan, you might need to check if you are exceeding the number of team members or browser profiles. Some examples:

  • A Business 300 plan user should not have more than 300 browser profiles, including the ones in the trash bin
  • A Pro 10 and Pro 50 plan user should not have any team members after downgrading from a higher plan

Check team member permissions

You or one of the team members may not have the required access levels to perform the target action. Check the article Workspace roles and permissions to confirm this.

Reconnect the agent

It’s super easy to disconnect and reconnect the agent – it’s like a quick refresh that fixes most tech glitches you might run into. Read the full guide How to disconnect and reconnect the agent. 

If you encounter problems connecting the agent, follow these steps to resolve them.

 

Sync system timezone

If your system time is set manually, it can cause connection issues. In this case, sync your timezone with the internet to fix the issue. This simple step often restores normal functionality!

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In this article

  • Check unpaid invoices
  • Check plan limits
  • Check team member permissions
  • Reconnect the agent
  • Sync system timezone

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© 2025 Multilogin. All rights reserved.

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  • ANTIDETECT PLATFORM

    • Antidetect browser
    • Residential proxies
    • Mobile antidetect browser
    • Multi-account management
    • Headless browser
    • Web automation
    • AI Quick Action Automation
  • MULTI-ACCOUNTING

    • Create multiple Facebook accounts
    • Create multiple Gmail accounts
    • Create multiple LinkedIn accounts
    • Create multiple Amazon accounts
    • Create multiple Onlyfans accounts
    • Create multiple Twitter accounts
    • Create multiple TikTok accounts
  • GEO PROXIES

    • UK proxy
    • USA proxy
    • Japan proxy
    • India proxy
    • Pakistan proxy
    • China proxy
    • New Zealand proxy
  • RESOURCES

    • Knowledge base
    • API documentation
    • Glossary
    • Blog
    • Multilogin 6 download
    • Server status
    • Release notes
  • COMPARISON

    • Multilogin vs. Gologin
    • Multilogin vs. Adspower
    • Multilogin vs. Dolphin Anty
    • Multilogin vs. Incognition
    • Multilogin vs. Octo Browser
    • Multilogin vs. Undetectable
    • Multilogin vs. MoreLogin
  • PLATFORM PROXIES

    • Mobile proxy
    • Reddit proxy
    • Facebook proxy
    • SOCKS5 proxy
    • Instagram proxy
    • Onlyfans proxy
    • LinkedIn proxy
  • FREE TOOLS

    • Online URL to text converter
  • GET IN TOUCH

    • Contact 24/7 support
      [email protected]
    • Contact sales
    • Referral program
    • Affiliate program
    • Pricing page
    • Careers
Multilogin abstract watermark
  • Privacy policy
  • Terms of service
  • Cookie policy

© 2025 Multilogin. All rights reserved.

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