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Common errors

This section has step-by-step fixes for launch failures, connection errors, access issues, and more – troubleshoot quickly and get back to work!

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  • How to fix “Access denied” error

How to fix “Access denied” error

Written by Tania N ( Updated on April 24th, 2025 )

Updated on April 24th, 2025

You may occasionally find a red warning “Access denied” after attempting to perform an action in the interface. 

This occurs when you attempt an action (usually involving a server request) without the correct permissions or accurate request details. If this happens, here are some steps that might help resolve it. 

Check plan limits

Depending on your plan, you might need to check if you are exceeding the number of team members or browser profiles. Some examples:

  • A Business 300 plan user should not have more than 300 browser profiles, including the ones in the trash bin
  • A Pro 10 and Pro 50 plan user should not have any team members after downgrading from a higher plan

Check team member permissions

You or one of the team members may not have the required access levels to perform the target action. Check the article Multilogin X: Workspace roles and permissions to confirm this.

Reconnect the agent

It’s super easy to disconnect and reconnect the agent – it’s like a quick refresh that fixes most tech glitches you might run into. Read the full guide How to disconnect and reconnect the agent. 

If you encounter problems connecting the agent, follow these steps to resolve them.

 

Sync system timezone

Timezone

If your system timezone isn’t syncing properly, just follow these steps to get it back on track:

Windows

  1. Disconnect the agent and log out of your Multilogin account
  2. Go to your Windows settings by clicking "Start" → “Settings”
  3. Choose the "Time & language" section → “Date & time”
  4. Enable the "Set time zone automatically" and “Set time automatically” settings, and click “Sync now”
 
 

macOS

  1. Disconnect the agent and log out of your Multilogin account
  2. Go to System Settings → “General”
  3. Choose the “Date & Time” section
  4. Enable the “Set time and date automatically” and “Set time zone automatically using your current location” settings
 
 

Can’t sync the date or time because the “Set time zone automatically” option is unavailable? Go to your location settings and turn on your original location to enable it. Once that’s done, the button will become active. 

Windows

  1. Go to your Windows settings by clicking “Start” → “Settings”
  2. Choose “Privacy & security” → “Location”
  3. Enable the options “Location services” and "Let apps access your location”Zight 2024-11-26 at 6.38.43 PM
 
 

macOS

  1. Go to “System settings” → “General”
  2. Choose the “Privacy & Security” section
  3.  Turn on the “Location services”
 
 

Reboot your device after trying all solutions above to ensure all the changes are applied.

 

 

access-denied error-access-denied

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In this article

  • Check plan limits
  • Check team member permissions
  • Reconnect the agent
  • Sync system timezone

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© 2025 Multilogin. All rights reserved.

  • Privacy policy
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  • ANTIDETECT PLATFORM

    • Antidetect browser
    • Mobile antidetect browser
    • Headless browser
    • Multilogin residential proxies
    • Multi-account management
    • Web automation
  • RESOURCES

    • Knowledge base
    • API documentation
    • Glossary
    • Blog
    • Multilogin 6 download
    • Server status
    • Release notes
  • MULTI-ACCOUNT MANAGEMENT

    • Create multiple Facebook accounts
    • Create multiple LinkedIn accounts
    • Create multiple Amazon accounts
    • Create multiple eBay accounts
    • Create multiple Gmail accounts
    • Create multiple Discord accounts
  • COMPARISON

    • Multilogin vs. Gologin
    • Multilogin vs. Adspower
    • Multilogin vs. Dolphin Anty
    • Multilogin vs. Incognition
    • Multilogin vs. Octo Browser
  • PLATFORM PROXIES

    • Google proxy
    • Facebook proxy
    • Reddit proxy
    • Twitter proxy
    • Amazon proxy
    • LinkedIn proxy
  • GEO PROXIES

    • Japan proxy
    • UK proxy
    • USA proxy
    • China proxy
    • Canada proxy
    • India proxy
  • GET IN TOUCH

    • 24/7 support: [email protected]
    • Contact sales
    • Affiliate program
    • Careers
  • Privacy policy
  • Terms of service
  • Cookie policy

© 2025 Multilogin. All rights reserved.

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