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Can't launch profile or connect to proxy
Written by Yelena Varabyeva
Updated on December 12th, 2024
Table of contents
The majority of profile issues are caused by a malfunctioning proxy. Before you proceed, make sure to thoroughly test your proxy using this guide. Only once you've confirmed your proxy is working correctly in Multilogin, try the solutions below.
Check the agent
Check your agent status in the top right corner: it should be connected. The agent is a desktop app that runs in the background and makes it possible to launch browser profiles. If it's not connected, you won't be able to test a proxy inside your browser profile.
It's a good idea to disconnect and then reconnect the agent to restart crucial Multilogin processes. Check this guide to learn more.
Check 3rd-party apps
3rd-party apps
Antivirus, firewall, VPN, and certain proxy applications (Proxifier and SocksEscort) installed on your computer may block Multilogin from working correctly and connecting to your proxy. The best option here is to uninstall such apps, but you can also try to disable them or whitelist Multilogin in their settings.
Check the ISP
ISP
Some internet service providers may block proxy providers, and vice versa. They may block connections to Multilogin too. To check if that is the case for you, try connecting to a VPN, another Wi-Fi network, or use mobile internet as a hotspot. This can also help if the speed of your current ISP is slow.
Refresh components
Deps
This action won't cause any data loss: it will only refresh app components that allow Multilogin to work correctly.
- Disconnect the agent
- Go to the mlx folder:
- Windows:
C:\Users\%username%\mlx - macOS:
/Users/%username%/mlx - Linux:
/home/%username%/mlx
- Windows:
- Delete the deps folder
- Connect the agent and start any profile: this will trigger the components download process
Send us logs and proxy details
If you still can't launch a profile, send us your proxy details (IP or hostname, port, login, and password) and logs.
Logs
- Recreate the issue or prompt the error message
- Archive the logs folder located in the following directory:
- Windows:
C:\Users\%username%\mlx - macOS:
/Users/%username%/mlx - Linux:
/home/%username%/mlx
- Windows:
- Send the issue description along with the archive to [email protected]