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My app or profile is slow: how to fix performance issues
Written by Yelena Varabyeva
Updated on January 16th, 2025
Table of contents
There are several reasons why your app or profiles might be running slowly. Don’t worry – we’ve got you covered! Follow this guide to check the most common causes, starting with the likely ones, and get everything back to full speed 🚀
Slow profile speed
If your profile takes more than 20 seconds to start, websites load slowly, or the browser profile feels laggy, don’t stress. These are common issues, and there are simple steps to fix them. Keep reading to learn how to speed things up!
Check the proxy
First, create and launch a new profile without any proxy:
- If it works well, keep reading
- If it runs slowly, skip to the section “Slow interface speed”
If your profile slows down after adding a proxy, the proxy might be the problem. Here’s what you can do to fix it:
- Try a different proxy: Pick a proxy from another provider or switch up the location or protocol type. Proxies can slow down for reasons like distance from websites or too much traffic on the server. Testing a new one could solve it.
- Test your proxy in another browser: If the connection is slow in another browser with your proxy, the issue is with the proxy, not Multilogin. Follow our detailed guide on testing it. If the connection remains slow, contact your proxy provider for further assistance.
If this step doesn't help, have a look at the solutions below.
Slow interface speed
Experiencing delays in the app, such as slow tab switching or longer times when organizing profiles into groups? These performance hiccups can be resolved with a few simple steps. Let’s look at how to tackle this issue.
Check the system
System specs
Multilogin doesn’t support older operating systems like:
- macOS versions before Sonoma 14
- Windows versions before 10
- Linux versions before Ubuntu 20
What to do:
Make sure your system meets the minimum requirements. You can quickly check the hardware and software specs in this article. Stay updated to avoid compatibility issues! 💻
If your setup meets the requirements, move on to the next step ⬇️
Check the ISP
ISP
Sometimes, internet service providers (ISPs) block proxy providers or even Multilogin itself. Here’s how to test and work around it:
- Try connecting through a VPN: this can bypass ISP restrictions
- Switch networks: use a different Wi-Fi, or turn your phone into a hotspot with mobile data
- Check your speed: if your current ISP is slow, changing networks might also improve performance.
If the issue resolves with these steps, it’s likely your ISP causing the trouble 🌐
Everything looks good here? Time to check the next possible cause.
Check 3rd-party apps
3rd-party apps
Apps like antivirus programs, firewalls, VPNs, or proxy tools (e.g., Proxifier, SocksEscort) can interfere with Multilogin.
Here are some quick fixes:
- Uninstall these apps if you don’t need them
- If you do need them, disable the apps temporarily or add Multilogin to their whitelist in the settings
This should help resolve the issue and keep everything running smoothly!
Nothing's blocking the connection? There's one more thing you can check!
Refresh components
Deps
This action is completely safe! It refreshes the app components needed for Multilogin to work smoothly. No data will be lost during the process, so you're good to go! 😊
- Disconnect the agent
- Go to the mlx folder:
- Windows:
C:\Users\%username%\mlx - macOS:
/Users/%username%/mlx - Linux:
/home/%username%/mlx
- Windows:
- Delete the deps folder
- Connect the agent to get things rolling
- Start any profile – this will automatically kick off the components download process
Nothing helps?
Still dealing with slowness? No problem! Just send us your proxy details (IP or hostname, port, login, and password) along with your logs. This will help us figure out what’s going on and get things fixed for you ASAP!
Logs
- Recreate the issue or wait until the error message appears
- Archive the logs folder found in these locations:
- Windows:
C:\Users\%username%\mlx - macOS:
/Users/%username%/mlx - Linux:
/home/%username%/mlx
- Windows:
- Email support at [email protected] with:
- A clear description of the issue
- The archived logs folder attached